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IT Systems Engineer

1 month ago

Rochester, United States Eastman Kodak Full time

Position Overview:

This role needs to be an IT resource who can work autonomously and be a true thought leader. The Technical Analyst will support Windows / Mac OS, and O365 related apps, as well as End-user computing tools and infrastructure products. The Technical Analyst will maintain daily activities as a Level 2-3 Analyst resolving issues and providing support for requests, projects, and enhancements.

Position Responsibilities:

  • Provide MS Office 365 day-to-day administration and second-level support (this includes Exchange Online/Sharepoint/Onedrive/Teams/Intune).
  • Provide advanced support for Desktop & Helpdesk escalations.
  • Provide back up support for Windows 7, 10, 11 image creation, virtual machine builing, and software application support.
  • Desktop software deployment using EPM/ISM tools.
  • Integration support between EPM and ISM tools
  • Support for providing temporary and permanent admin services to the user for their desktop/laptop.
  • Support for the Systems Management Services & tools.
  • Overall management of the EPM tool.

Required Technical Skills:

  • Knowledge of client operating systems (Windows, MACOS, iOS, Android).
  • Knowledge of Office 365 and Microsoft Azure.
  • Experience with Windows imaging tools - sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
  • Certifications in Dell highly preferred.
  • Experience creating Windows images, building machines, etc.
  • Knowledge of application installations and interoperability.
  • Knowledge of complex computing environment and infrastructure.
  • Experience with certification and testing methodologies.
  • Experience with batch files, PowerShell, application scripting, queries, and report generation.
  • Experience with IT device security.
  • Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
  • Knowledge of networking and client server fundamentals.
  • Experience entering, tracking, and resolving service calls with proper documentation.
  • Effective problem solving/troubleshooting skills.
  • Good judgment /analytical skills.

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