Retail Store Manager

2 weeks ago


Wellington, United States Scenthound Corporate Scenters Full time

Company Overview:

Scenthound is the first membership-based franchise providing affordable and accessible wellness-focused dog care. Dogs need consistent care to keep all their parts healthy, from their Skin and Coat to their Ears, Nails, and Teeth (yes, that spells SCENT). At Scenthound, we’re committed to providing every dog with the care necessary to help maintain their health and keep them clean and happy.

Founded in 2015 and Franchising since 2019, our revolutionary concept, technology-driven strategy, and proven model are fueling rapid nationwide growth. On pace to open over 100 locations by the end of 2023 and 250 by 2024, Scenthound is establishing itself as the preeminent solution for routine and preventive dog care.

Who We Are: Scenthound is NOT an ordinary grooming shop. We believe dogs require routine care in order to stay clean, comfortable, and healthy. With a focus on health and not just haircuts, Scenthound is pioneering change in an outdated industry. Our innovative, wellness-focused, membership-based business model is the basis for our successful operations in Palm Beach County.

Job Description:

We are looking for a Retail Store Manager to oversee a growing grooming center. General Manager responsibilities include formulating overall strategy, managing people, and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring our profits are on the rise. Ultimately, you’ll help our company grow and thrive. Our General Managers should be comfortable and enjoy working with dogs.

Retail Store Manager Responsibilities:

Oversee day-to-day operations

Manage employee and center appointment schedule

Drive sales growth

Maintain budgets and optimize expenses

Set policies and processes

Ensure employees work productively and develop professionally

Oversee recruitment, hiring and training of new employees

Evaluate and improve operations and financial performance

Direct the employee assessment process

Prepare regular reports for upper management

Ensure staff follows health and safety regulations

Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Advocate for all dogs in our care and in our community

Incorporate the value of Scenthound’s brand, Mission and Core Values

Drive membership sales through health and wellness education

Administer training program to ensure all staff are knowledgable

Lead and support the Scenter Management Team to reach and exceed our key performance goals

Be a culture-driven leader and inspire your team to seek growth

Attend events and foster positive community-relations

Ensure safety of staff, customers, and dogs at all times

Responsible for manager and employee development through leadership, training, and performance reviews

Perform other tasks and duties as assigned by leadership team

Retail Store Manager Skills & Qualifications:

Proven experience as a General Manager or similar executive role

Experience in planning and budgeting

Knowledge of business process and functions (finance, HR, procurement, operations etc.)

Strong analytical ability

Outstanding organizational and leadership skills

Problem-solving aptitude

Retail experience is a plus

Ability to work an assortment of days, including weekends when needed

Ability to manage with integrity, honesty, and knowledge that promotes the mission of Scenthound

Strong leadership skills with ability to coach & mentor team members in a culture-first environment

Excellent communication skills (verbal & written), including the ability to communicate complex ideas in simple terms

Proficient computer and CRM skills (Microsoft Office, Internet, E-mail)

Retail Store Manager Benefits:

Health insurance with generous company contribution

Dental insurance

Vision insurance

Paid time off

Company Paid Life and AD&D Insurance

Health Care FSA & Dependent Care FSA

401k plan

Free grooming services for your dog

Energetic, fun, loving work environment

Unlimited growth potential with an expanding business

$50,000 to $65,000 per year

Performance-based bonuses


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