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Pre-Registration Rep
5 months ago
The Pre-Registration Rep has the primary responsibility of contacting patients who have been scheduled for surgery and outpatient diagnostic services in order to pre-register the patient prior to arrival for services. This position is responsible for obtaining complete and accurate demographic and insurance information for each patient and updating the HMS system correctly based on the information obtained. The position must also meet CHS and GMC guidelines as they relate to the collection of patient deductibles, co-payments and/or coinsurance requirements while maintaining exemplary customer service standards.
BASIC KNOWLEDGE AND ABILITIES:
Education / License / Certification:
- High School diploma or GED equivalent required
- Medical terminology - successful completion of a class at an accredited institution and/or have working experience
- 1-2 years prior experience in the healthcare industry
- 1 year previous registration experience
- Demonstrated ability to communicate verbally and in writing to all patients, patients’ families, co-workers and all hospital departments and/or patient care floors.
- Good organizational and customer service skills and the ability to function effectively under stress
- Proficiency in use of computers, printers, fax machines, credit card machines and scanners.
- Attention to detail and concentration
- Ability to work in a fast-paced, ever-changing environment (such as trauma setting-ER)
- Ability to sit for long periods of time
