Tech

4 weeks ago


West Memphis, United States Upper Edge Tech Full time
**THIS IS AN ENTRY LEVEL POSITION**

  • Receive all laptop and parts orders accurately and in accordance with documented process, confirming that the product matches our ordering expectations
  • Test laptops according to all testing protocols and inspect for any additional issues or observations that may be significant to the customer
  • Troubleshoot and repair laptops according to refurb template or instructions provided by your team leader with the end product being a sellable unit
  • Fill out all refurb forms accurately to ensure sales and customers know the exact condition of the unit
  • Disassemble laptops with cautious efficiency, ensuring all parts are correctly disassembled and sorted
  • Add functioning parts accurately to inventory according to part numbers
  • Act as a customer advocate, keeping an eye out for any defects that may negatively impact the customer
  • Alert your team leader of any issues and help to find the rood cause producing the issue
  • Bring suggestions for improving processes to your team leader


Mon-Thur (8a - 6:30p)
10 hours per day excluding breaks.
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