SSI USA
4 months ago
About the Opportunity
Due to our continued growth, SSI USA is looking for a permanent, full-time Systems Administrator to join the IT department. This position will require the candidate to work in our US office, located in Mobile, Alabama full-time and will report to our IT Manager based in our Canadian office. This position is a fantastic opportunity for someone wanting to work with a high-performing IT team. The successful candidate will be part of a team of IT experts who continually push the boundaries of the technologies and methodologies of effective information technology.
SSI is a global Software Company servicing the needs of the offshore and marine industries all over the globe for over 30 years. We are proud to offer a fully inclusive culture and workplace welcoming ALL people with relevant skills and experience to our flat organizational structure, working with self-directed teams using Agile Principles as well as our own defined SSI Principles to guide us in our daily work.
Responsibilities:
- Provide support for Internal Employee requests via our helpdesk portal, analyze problems, and escalate issues, when necessary.
- Communicate technical information to nontechnical users
- Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction.
- Install, configure, and test all new workstations, peripheral equipment, and software.
- Troubleshooting, LAN/WAN and connectivity issues.
- Ensuring the integrity of data storage and backup systems.
- Using security tools to protect the network from hackers, malware, and other threats.
- Anticipating problems and resolving them before they impact users when possible.
- Testing software and reviewing application logs.
- Adding, removing, or updating user information like passwords or internal email addresses.
- Working with other System Admins and Architect to implement and maintain projects
- Create and maintain documentation of processes, procedures, and technical guides
- Minimum of 5 years of experience as a System Administrator in a Windows environment.
- Proven experience supporting Windows based environment Microsoft Windows Server family.
- Strong knowledge of Active Directory, DNS, DHCP, Group Policy, and other core Windows server services.
- Familiarity with Microsoft Exchange Server and Office 365.
- Knowledge in server hardware, storage systems, and RAID configurations.
- Understanding of networking concepts and protocols (TCP/IP, VLANs, routing, etc.).
- Excellent problem-solving skills and attention to detail.
- Effective communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
- Must be a US citizen or a permanent resident in the U.S.
- Willingness to learn new technology and procedures.
- CompTIA Certification
- Maintain, troubleshoot, repair, and administer local area networks (LANs), wide area networks (WANs), computer workstations, connections to the Internet, and peripheral equipment.
- Implement network traffic and security monitoring software and optimize systems performance.
- Experience working with next-generation firewalls.
- Experience with virtualization technologies such as VMware.
- Experience with patch management.
- A university degree, diploma in computer science or related IT certificates.
- Microsoft certification(s) MCSA or MCITP
- CISCO certifications(s)
- CCNA
- Knowledge of CMMC