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Business Analyst

3 months ago

Oakland, United States Global Technical Talent Full time
Business Analyst
  • Direct Hire
  • Salary - $122K to $194k/year

Department Overview
  • The IT Meter to Cash Application Development team is responsible for software development and implementation of new functionality within the Customer Care and Billing system and its Direct Interfaces.
  • This team works closely with the IT business analyst team to ensure the delivery of products and services that are top quality.

Job Summary:
  • Our client is looking for an expert-level IT applications design analyst in the Customer Information team who can be a quick learner, thorough, organized, and flexible to adapt to fast-paced and dynamic environments.
  • The analyst is mainly responsible for analyzing business requirements and developing function requirements and functional design documents.
  • In addition, the Business Analystis responsible for analyzing O&M and project defects to determine business/technical impact and providing recommendations on fixing the defects.

Job Responsibilities:

Ideation:
  • The Business Analyst works with business organizations to guide/provide input regarding enhancement feasibility
  • Using business process knowledge, proactively look for opportunities for system enhancements
  • Evaluate and provide input to business needs and requirements
  • Prepare estimates for customer requests
  • Prepare preliminary mockups and designs

Project:
  • Analyze/assemble Functional/non-functional requirements
  • Provide technical expertise and assistance in designing, testing, and developing applications
  • Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy, and deliverable prioritization, as well as system alternatives or enhancements to current systems
  • Prepare final functional requirement and functional design document
  • Conduct a walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff
  • Provide Subject Matter Expert support to developers and testers
  • Work with businesses to document and analyze project change controls
  • Support stabilization of deployed code

Maintenance:
  • Troubleshoot potential system issues to determine if there is a defect
  • Analyze production defects, identify business and system impacts, and quantify problems
  • Contribute to defect troubleshooting and solution design
  • Assist business and technical teams with ad hoc requests
  • Provide functional expertise to clients for resolving business issues

Top Things:
  • CC&B knowledge
  • SQL
  • Communication

Minimum Qualifications:
  • Bachelor's Degree in Computer Science or job-related discipline or equivalent experience
  • 7 years experience in analyzing, designing, and developing functional requirements, functional design, UX/UI design
  • Experience as Project Manager, high complexity

Desired Qualifications:
  • Utility industry experience, job-related
  • Experience with CC&B Application
  • Oracle Utility C2M certified
  • Minimum 5 years of experience with Oracle CC&B applications, and data modeling
  • Working knowledge of relational databases (SQL experience)
  • Working knowledge of UML
  • Be able to work independently but within the framework of the team and product
  • Be able to work well within a team setting
  • Collaborate with cross-functional teams to maintain efficiency, and consistency and achieve successful implementation of system enhancement
  • Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
  • Excellent verbal and written communication skills
  • Working knowledge of Salesforce CRM application and data model
  • Experience dealing with Call Center and/or Back Office centric business
  • Understanding of database/schema architecture

Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

About The Company:
  • Our client, incorporated in 1905, is one of the largest combined natural gas and electric energy companies in the United States. Their primary business is the transmission and delivery of energy such as natural gas and electric service to approximately 16 million people throughout a 70,000-square-mile service area. They serve residential, commercial, industrial, and agricultural customers, as well as natural gas-fired electric generation facilities.
  • What's it like on this company's team? There's a strong sense of family here - an open and welcoming environment that's filled with smiling faces and plenty of opportunities. When you join this company, you'll become part of a stable company with deep roots in the communities we serve. And you'll Client an unwavering commitment to the work we do.


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