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Network Operations Technician

1 month ago

Happy Valley, United States KinderCare Education LLC Full time
Description

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share-in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.

The Network Operations Technician works closely with Network and Telecom Engineers, IT Service Desk, the IT Center Growth & Strategic Projects team as well other internal and external customers to maintain system stability and reliability. KinderCare's network and telecom systems leverage technology from Cisco, VeloCloud, CradlePoint, and 8x8 with cloud networking in AWS.

The ideal candidate will understand networking and telecom concepts, possess excellent problem-solving skills, and be able to work well in a fast-paced environment. The Network Operations Technician will be a technical team player across disciplines, providing rapid resolutions while maintaining a proactive approach that will be essential in maintaining the integrity and security of our network and telecom infrastructure.

This position offers an exciting opportunity to work in a dynamic and fast-paced environment where your contributions will directly impact the success of our organization. If you are passionate about customer service, enjoy solving technical challenges, and thrive in a collaborative team environment, we encourage you to apply and join our team.

RESPONSIBILITIES:
  • Provide operational support, troubleshooting, problem resolution, and corrective maintenance on the LAN, and WAN networks.
  • Collaborate with the New Center Growth team to identify and support installation of all network and telecom services necessary for the successful onboarding or opening of new learning centers.
  • Monitor network and telecom system performance and identify potential issues.
  • Solve network and telecom problems in a timely manner.
  • Perform routine maintenance tasks, such as the creation and upkeep of Network and Telecom documentation and knowledge base articles.
  • Coordinate with vendors and internal partners to ensure project benchmarks are met on time and within budget.
  • Support of our SDWAN solution and wireless infrastructure in the field and corporate locations.
  • Collaborate with other teams to resolve network and telecom issues.
  • Provide technical support to end-users and other IT staff as needed.
  • Plan, coordinate, and troubleshoot network and telecom installations with 3rd party partners, driving process and configuration improvements to simplify execution and service delivery.
  • Serve as a technical point of contact for all matters related to network and telecom infrastructure efforts.
Qualifications

  • 2 or more years' experience in an advancing technical role; Service Desk, IT Coordinator, Etc.
  • Bachelor's degree or equivalent experience in computer science or related field.
  • Demonstrable ability to handle high visibility outages or issues.
  • Experience working directly with vendors, managing vendor delivery and schedules.
  • Experience with ITIL processes as well as experience in related tools and technologies.
  • Demonstrated growth experience, showing a consistent track record of taking on new challenges and driving their success.
  • ITIL, Network or Telecom certifications are a plus.
PREFERRED SKILLS:
  • Effective communication skills with the ability to collaborate with multi-functional teams and external partners.
  • Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
  • Knowledge in the operations, security, and support of enterprise network and telecom infrastructure.
  • Growth mindset with persistence in the face of obstacles.
  • Working experience with current monitoring tools and vendor management.
  • Knowledge of cybersecurity standard processes and protocols.
  • Knowledge or interest in python scripting/REST API for Network Management/ Cloud Automation Tools.
  • Experience with scripting languages (Python, Bash, etc.) for automation tasks.
  • Passion for the customer which is demonstrated through professionalism and striving for excellence.
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
  • Know your whole family is supported with discounted child care benefits.
  • Breathe easy with medical, dental, and vision benefits for your family (and pets, too).
  • Feel supported in your mental health and personal growth with employee assistance programs.
  • Feel great and thrive with access to health and wellness programs, generous paid time off and discounts for work necessities, such as cell phones.
  • ... and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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