GCR Service Manager

6 days ago

Bagdad, United States Bridgestone Americas Full time

Company Overview

GCR is one of the largest, safest, and most trusted providers of Off-The-Road and Mining tires and service in the country. Our extensive experience, expertise, products and services provide customers availability to World Class Off-The-Road and Mining tire and service solutions. Our solution-based offers are customized around the needs of each customer, with a commitment to making mining mobility safe, profitable, and efficient. GCR operates 9 Stores, 2 Bandag Retread Plants, and 5 Off-The-Road Tire Repair Facilities in 5 states, along with managing tire programs at several remote mine locations. In short, GCR operates anywhere mining equipment is operated.

Job Category

Retail

Position Summary

The GCR Service Manager is responsible for combining in-depth Medium Truck and Mining Vehicle Tire Service knowledge with people skills. This role will manage customer relationships and frequently serve as a liaison between Mine Tire Technicians and Customers. As well as select, coach, lead, train and supervise mining technicians while assisting with the purchase of parts, materials and equipment.

Responsibilities

  • Problem solving and handling customer complaints

  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.

  • Capacity to lead and coach others

  • Teammate and customer/communication skills

  • Ability to recruit and select technicians and general service teammates successfully according to store requirements

  • Assign and schedule work duties to Mine Tire technician Service staff according to individual skill level

  • Serving all tire service needs of customers on vehicles such as Medium trucks, Graders, Loaders, and Haul trucks.

  • Oversee the hiring and training of an effective mine tire service team

  • Ensuring high teammate retention

  • Maintain compliance with quality standards

  • Developing customer satisfaction and retention

  • Other duties as assigned

Preferred Qualifications :

  • 2-year degree or equivalent is preferred

  • Experience Working at or for Mines or in mining environments preferred

  • Off the Road, and Industrial Tire service experience highly preferred

Minimum Qualifications

  • High School Diploma or equivalent required

  • Must be 18 years or older

  • Bring 4 years tire service experience

  • Bring 1 year of service manager or servicewritingexperience

  • Willingness to continue education and remain current on Tire issues

  • Must complete all the current and required store education courses & modules required for this position.

  • Must havevalid automotive driver’s licenseat all times in order to test drive customer’s vehicles

  • Ability to hold and maintain valid MSHA Card

  • Maintain Good standing with Freeport Mines at all times

  • Willingness to take a federal background check, drug screen and Physical

Our Team Knows Benefits

Health benefits that start on day one of employment, for all of our full-time teammates:

  • Paid vacation and holidays

  • On-the-job training and company-funded TIA certifications

  • Tuition reimbursement program

  • 401(k) match

  • Vision and Dental Coverage

  • On demand pay (daily pay) program available

Our Values Give Back To You

  • Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.

  • Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.

  • Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

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