Event Manager| Federal Way Performing Arts and Event Center
2 weeks ago
Overview
The Event Manager is primarily responsible for overseeing all aspects of post-booking requirements for all events from the advance planning stages through the end of the event; hire, train, schedule and supervise all guest services staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.
This role will pay a salary of $67,000 to $75,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)
This position will remain open until Dec 31, 2024.
Responsibilities
- Oversee Event Management activities for all facility events
- Advance, plan, service, and supervise all events
- Create and distribute detailed data sheets prior to every event
- Prepare and approve bi-weekly payroll for all event staff and security staff
- Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
- Function as a liaison between users of the facility and the facility staff
- Recommend and evaluate required event staffing levels
- Coordinate communication between building staff and show staff during load in and load out
- Review emergency planning procedures with all event staff for each event
- Plan, direct and evaluate the work of subordinates
- Provide leadership and guidance for event personnel
- Maintain equipment (radios, metal detection wands, etc.) for all event/security staff
- Make hospitality arrangements as needed
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Assist with the completion of pre-show event financial estimates
- Assist with the completion of post-show event settlements and invoices
- Advise lessees on services available from independent contractors for events
- Recruit, train, and supervise event & security staff
- Create work schedules for event & security staff, delegate assignments, and review performance/results
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Communicate clearly and concisely in the English language, both orally and in writing
- Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
- Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
- Complete all duties with a customer service focus through teamwork & dedication to the OVG Fundamental Values
- Serve as Manager on Duty as scheduled
- Other duties and responsibilities as assigned
- Three to Five (3-5) years of increasing responsibility in event management in a stadium, arena, convention center or public assembly facility setting
- Bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- Strong oral and written communication skills
- Strong computer skills in Microsoft Office applications, word processing, and Internet
- Possession of, or ability to obtain, a valid drivers' license
- Knowledge of operational characteristics of events
- Ability to identify the needs of users of the facility
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision, scheduling, and training employees
- Demonstrated familiarity with facility use contracts
- Knowledge of fire and public safety regulations
- Knowledge of A/V equipment and electronic systems in public assembly facilities
- Experience with budget preparation and control
- Familiarity with terminology used in entertainment/convention/public assembly settings
- Experience with various diagramming programs is preferred but not required
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