Occupational Therapy Casual Call Variable Shift

Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having

The Rental Sales Team Member is responsible for all aspects of rentals to include strollers / ECV’s, wheelchairs, lockers, etc. This includes safety, friendliness, cleanliness and line speed within assigned areas. To support the Merchandise division.

Summary of Major Duties & Responsibilities

• Greet guests and initiate friendly interaction. Provide Guest excellence which exceeds expectations, answer questions, and provide park information.
• Effectively perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges.
• Retrieve daily online sales report and reserve rental equipment.
• Verbally instruct Guests on ECV operational instructions.
• Assist in the daily operation of morning set-up to include pulling the rental equipment for display, clipboards with rental agreements, and have on hand disability guides.
• Effectively perform cash handling procedures for the daily locker rentals and key deposits.
• Assist in the evening maintenance of the rental equipment to include cleaning and stacking strollers.
• Maintain a sense of urgency towards area of operation to reduce the guest wait time.
• Maintain a dependable work attendance and flexibility with assigned work schedules.
• Attend all required training and meetings.
• Complete required paperwork in a timely manner.
• Maintain confidentiality at all times.
• Follow all safety standards to include reporting any violation of standards.

Required Skills

Personality/Attitude Requirements

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Smile, maintain eye contact and must be aggressively friendly.
• Must have professional appearance with good personal hygiene.
• Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to change easily.
• Must enjoy a fast-paced, dynamic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Alert and attentive.
• Must be outgoing and possess a high energy personality.

Essential Functions Necessary to Perform Job Duties

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees.
• Able to have manual dexterity necessary to complete all job duties.
• Ability to push and/or pull.
• Ability to bend at the waist and knees for long periods of time.
• Ability to endure a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions.
• Able to maintain a good personal hygiene and report in a clean costume.
• Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
• Able to comprehend instructions and retain information.
• Ability to move about and react quickly in emergency situations.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.
• Able to endure the pressure of job responsibilities and serious consequences of making an error.
• Ability to operate a fire extinguisher.
• Ability to endure detergents and chemicals used in the course of daily operations.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to report to work without being under the influence of or smelling of alcohol.
• Able to lift 25 lbs. without assistance.
• Able to speak clearly in order to operate a two-way radio.
• Must be willing to perform other work functions as assigned.
• Able to work outdoors.

Required Experience

• Must be at least 16 years of age.
• Must know the safety critical standards.
• Ability to read/write, comprehend instructions and communicate in English.
• Ability to use basic math skills to add, subtract, multiply, and divide.
• Must be able to operate a cash register, phone equipment, credit card machine, receipt printer, and calculator.
• Must successfully complete a post-employment offer background check and drug screen.
• Excellent verbal communicator – accurate, consistent, and detailed.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Qualifications:
Personality/Attitude Requirements

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Smile, maintain eye contact and must be aggressively friendly.
• Must have professional appearance with good personal hygiene.
• Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to change easily.
• Must enjoy a fast-paced, dynamic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Alert and attentive.
• Must be outgoing and possess a high energy personality.

Essential Functions Necessary to Perform Job Duties

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees.
• Able to have manual dexterity necessary to complete all job duties.
• Ability to push and/or pull.
• Ability to bend at the waist and knees for long periods of time.
• Ability to endure a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions.
• Able to maintain a good personal hygiene and report in a clean costume.
• Able to get along with other employees to work out problems and resolve conflicts. (Able to work cooperatively with others.)
• Able to comprehend instructions and retain information.
• Ability to move about and react quickly in emergency situations.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.
• Able to endure the pressure of job responsibilities and serious consequences of making an error.
• Ability to operate a fire extinguisher.
• Ability to endure detergents and chemicals used in the course of daily operations.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to report to work without being under the influence of or smelling of alcohol.
• Able to lift 25 lbs. without assistance.
• Able to speak clearly in order to operate a two-way radio.
• Must be willing to perform other work functions as assigned.
• Able to work outdoors.