Patient Services Representative

7 days ago


Carlisle, Pennsylvania, United States UPMC Full time

Job Summary:

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

  • Provide a warm greeting for all patients

  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

  • Collect copayments and any other applicable patient payments at the point of service

  • Confirm and/or update patient registration information at checkout

  • Schedule follow-up appointments within the practice at checkout

  • Schedule or connect patient to resources to schedule for ancillary services at checkout

  • Help patients navigate the healthcare system by providing clear and understandable instructions.

  • Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

  • Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable

  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed

  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

  • Appropriately distribute / triage phone calls to other areas and / or clinical providers

  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing*Performs in accordance with system-wide competencies/behaviors.

  • *Performs other duties as assigned.

  • Completion of high school graduate or equivalent is required.

  • Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.

  • Knowledge of medical terminology is preferred.

  • Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran



  • Carlisle, Pennsylvania, United States UPMC Full time

    Do you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC Hillman Cancer Center We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to the Cancer Center.A Patient...


  • Carlisle, Pennsylvania, United States University of Pittsburgh Medical Center Part time

    A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments whe Patient Services, Representative, Evening Shift, Part-Time, Patient, Customer Service, Healthcare


  • Carlisle, Pennsylvania, United States LaSalle Network Full time

    LaSalle Network has partnered with a national grocery store company to add remote Customer Service Representatives to their growing team. While this role is remote, you will need to be located in the Carlisle, PA area. This is a full time, open ended temporary position and pay will be $15/hour. As a customer service representative, you will be handling a...


  • Carlisle, Pennsylvania, United States The LaSalle Group Full time

    LaSalle Network has partnered with a national grocery store company to add remote Customer Service Representatives to their growing team. While this role is remote, you will need to be located in theCarlisle, PA area. This is a full time, open ended temporary position and pay will be $15/hour. As a Customer Service Representative, you will be handling a...


  • Carlisle, Pennsylvania, United States The LaSalle Group Full time

    LaSalle Network is actively seeking a remote Customer Service Representative for one of our clients in the Carlisle, PA area In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service. If you are looking for the flexibility to work in aremote...


  • Carlisle, Pennsylvania, United States Pilot Flying J Full time

    Pilot Flying J is committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive the best possible service. Your responsibilities will include managing inventory, operating the cash registers, and maintaining the overall appearance and cleanliness in the...


  • Carlisle, Pennsylvania, United States U-Haul Full time

    Location: 1180 Walnut Bottom Rd, Carlisle, Pennsylvania 17015 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Carlisle, Pennsylvania, United States The GIANT Full time

    We are seeking an experienced and detail-oriented Island Services Representative to join our team. In this role, you will be responsible for ensuring the safe and efficient operation of the gas station island, assisting customers, and maintaining a clean and organized workspace.Key Responsibilities:This role involves ensuring the safe and efficient operation...


  • Carlisle, Pennsylvania, United States Loves Travel Stops & Country Store Part time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our sales floor team as a part-time cashier and customer service representative.In this role, you will provide exceptional customer service, operate a cash register, maintain a clean and organized workspace, and perform various duties as needed.


  • Carlisle, Pennsylvania, United States UPMC Full time

    Key ResponsibilitiesWelcome patients upon arrival and provide a warm greeting.Guide patients through the use of self-arrival technology or check-in at the desk.Collect copayments and other applicable patient payments.Confirm and update patient registration information.Schedule follow-up appointments within the practice.Connect patients to resources for...


  • Carlisle, Pennsylvania, United States Wal-Mart Stores , Inc. Full time

    **Key Responsibilities**We are seeking a customer service representative to join our team at the fuel desk. In this role, you will be responsible for providing exceptional customer service, answering their questions, and resolving any issues they may encounter.You will also be responsible for maintaining the cleanliness of the fueling area, restocking...

  • Patient Navigator

    4 days ago


    Carlisle, Pennsylvania, United States Sadler Health Center Corp Full time

    Job DescriptionSadler Health Center Corp is a Federally Qualified Health Center dedicated to providing inclusive, high-quality, and compassionate care to our community. We are seeking a skilled Patient Navigator to join our team.Company OverviewWe offer a comprehensive primary care model that includes medical, dental, behavioral health, medication-assisted...


  • Carlisle, Pennsylvania, United States UPMC Full time

    About the RoleWe are seeking a skilled Patient Services Representative to join our team. In this role, you will be responsible for providing exceptional patient care and service.


  • Carlisle, Pennsylvania, United States U-Haul Full time

    About Us:At U-Haul, we strive to create a culture of health and wellness. We believe in providing our employees with the tools and resources they need to succeed, both personally and professionally. As a valued member of our team, you will enjoy a range of benefits, including career stability, opportunities for advancement, and a comprehensive benefits...


  • Carlisle, Pennsylvania, United States Fisher Auto Parts Part time

    About UsFisher Auto Parts is a leading provider of automotive parts and services. We pride ourselves on delivering exceptional customer service and building strong relationships with our customers, suppliers, and employees.Job DescriptionThe Store Counterperson plays a critical role in delivering exceptional customer service and driving sales growth. Key...


  • Carlisle, Pennsylvania, United States ABM Industries Full time

    Job OverviewThe ABM Industries is seeking a friendly and welcoming Facility Greeter to provide exceptional customer service to our visitors. The ideal candidate will be able to maintain a clean and safe work environment, offer hospitality services, and create a positive first impression.Responsibilities include:Maintaining an assigned work area and...


  • Carlisle, Pennsylvania, United States Loves Travel Stops & Country Store Full time

    About UsWe've been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for our family-owned and operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe.Our MissionWe are committed to providing products and services that meet the needs of our customers, while also...


  • Carlisle, Pennsylvania, United States TravelCenters of America Full time

    Company OverviewTravelCenters of America is a leading provider of travel centers and services to professional truck drivers and motorists across the country. Our team is dedicated to delivering exceptional customer experiences and providing a convenient, one-stop shopping experience to our guests.


  • Carlisle, Pennsylvania, United States F&M Trust Full time

    Company OverviewF&M Trust is a trusted and respected financial institution dedicated to providing exceptional service to our customers. We strive to build long-lasting relationships with our community, offering personalized banking solutions that meet their unique needs.


  • Carlisle, Pennsylvania, United States Genesis Healthcare Services Full time

    About Our CompanyGenesis Healthcare Services is a leading provider of healthcare services dedicated to delivering exceptional care to our patients. We strive to create a supportive and inclusive environment that fosters growth and development among our staff.We offer a comprehensive benefits package, ongoing training and education opportunities, and a...