Technology Help Desk Technician

5 months ago

Darlington, United States Darlington County School District Full time
Position Type:
Technology/Technology Help Desk Technician

Date Posted:
7/27/2024

Location:
District Office - Technology
Description: Technology Help Desk Technician
240-day position
Salary: $29,711 base salary (based on verified full-time experience and education)

Location: District Office - Technology Department

Available: Immediately

FLSA Status: Non-Exempt

Qualifications:
  • High School diploma or equivalent required
  • Customer friendly attitude, service oriented
  • Good self-management and problem solving skills
  • Working knowledge of computer operation and experience with Windows Mac OS and iOS
  • Experience related to providing technical support for end users
  • Excellent attendance record
  • Ability to follow directions accurately
  • Strong personal accountability skills
Such alternatives to the above qualifications as the Board may find appropriate and acceptable

Responsible To: Executive Director of Technology
Job Goal: To provide support for laptops and tablets for students and staff at school level.

PERFORMANCE RESPONSIBILITIES:
  • Provide technical assistance and support for incoming queries and issues related to student issued computers and tablets
  • Respond to queries either in person, via email or over the phone
  • Ask questions to determine nature of problem
  • Walk those seeking help through problem-solving process
  • Follow up with students or staff to ensure issue has been resolved
  • Run reports to determine issues that continue to occur
  • Provide Level 1 support for students/staff; escalate to Level 2 (Network Administrators) if needed
  • Monitor work order system, currently Solar Winds, for tickets entered by students in assigned school
  • Maintain summary of work completed in the work order system
  • Manage repair process for any equipment that must be returned to a vendor including assurance of proper documentation and communication with student
  • Communicate with school personnel
  • Maintain comprehensive inventory list of assigned resources
  • Performs other duties as assigned


A complete application packet must be submitted through the online application system prior to the closing date in order to be considered for this position. ALL of the following requirements must be submitted before the posted deadline:

1. Classified Employment Application
NOTE: Reference section requires contact information for three (3 ) references; reference forms will be emailed directly to the references listed.
2. Résumé
3. Copy High School Diploma or Transcript

FOR DCSD EMPLOYEES: In addition to the application packet, a "Request to Interview for Transfer" form must be submitted for approval (available on the website, in the schools, and at Department of Human Resources).

NOTE: It is the responsibility of the applicant to insure that all required application documents are submitted prior to the posted deadline. An incomplete application will render the applicant ineligible.

CLOSING DATE: UNTIL FILLED

The District reserves the right at any time to extend the deadline without notice and without final consideration of any pending application.

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