Medical Social Services Advocate

3 weeks ago

Kalispell, United States Logan Health Full time

Job Description Summary: This position supports patients, families and caregivers with overcoming social barriers of the healthcare system. Performs within scope of position for assigned area(s) to optimize quality outcomes, patient satisfaction and utilization of services. Qualifications: Bachelor’s Degree in Social Work, Social Services, or related field required. Experience in a medical setting preferred. Current CPR per assigned area(s) may be required. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed. Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently. Excellent verbal and written communication skills including the ability to communicate effectively with various audiences. Job Specific Duties: As applicable to assigned area(s); Addresses identified support and social needs of patients including, but not limited to: trauma, palliative care, comfort care/end of life patients, patients with substance use disorder, patients with complex social situations, patients with active psychiatric and/or behavioral concerns, situations with Guardianship and other legal issues impacting health and recovery; Supports patients and families in making difficult decisions related to hospital stay and discharge. Exhibits attentiveness of risk for readmission and works with the interdisciplinary team across the healthcare continuum to address social determinants of health that may impact the discharge planning process. Keeps the patient and identified support person(s) engaged in all aspects of planning. As applicable to assigned area(s); Partners with appropriate stakeholders across the healthcare continuum to identify social barriers to discharge; Acts as an expert regarding community resources, healthcare needs impacting discharge plan and social barriers to discharge; Remains mindful of registration status and payer requirements as they relate to discharge options in order to fully support patients and families in making informed healthcare decisions. Explores and communicates solutions and recommendations to social barriers impacting healthcare with appropriate stakeholders. Seeks input from the multidisciplinary team and remains aware of the discharge plan. Completes thorough and accurate documentation in the patient’s medical record. As applicable to assigned area(s); Performs as an active member of the healthcare team making early referrals and communicating thoroughly with post-acute partners, family members, and patients; Operates from a person-in-environment framework and strength-based perspective; Exhibits strong, professional communication skills and ensures available community connections are made prior to discharge. Exhibits knowledge and skills necessary to provide for the physical, psychological, and cultural needs of the patient. Advocates for clients' rights to self-determination, confidentiality, and access to supportive services and resources, and appropriate inclusion in informed decision-making that affects health and well-being. Consistently reflects ownership and professionalism towards Care Coordination. Identifies areas in need of improvement and serves an active role in developing solutions. Exhibits the Organization’s Core Values to both internal and external customers. Responds to, and provides direction in, a changing workload in a positive and professional manner. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Maintains regular and consistent attendance as scheduled by department leadership. Shift: Variable (United States of America) Schedule Details: Please know schedules and shifts are subject to change based on patient care and department/organizational needs. Schedule: Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources. Our people are everything. The amazing providers, employees, and volunteers at Logan Health gift this organization with their innovation, knowledge, and compassion. Together, we're connecting our community to trusted, quality care and helping to improve lives every day. Do you dream of living and working in a beautiful area surrounded by stunning scenery and endless recreation? Are you ready to evolve your career while working alongside passionate, talented, brilliant people? Join our remarkable team and create positive patient experiences every day

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