Service Specialist

1 month ago

Palmer, United States Brookshire Grocery Full time
Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states - Texas, Louisiana and Arkansas - with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC's 205-acre outdoor recreation area.

Job Summary

Performs cashier and customer service duties to maintain an efficient front end. Ensures products are stocked, displayed, and rotated properly throughout the store. Responsible for providing a convenient, friendly, and clean shopping experience to the local community.

Essential Duties and Responsibilities

  • Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items. Maintains correct money count in register.
  • Enforces quality control and food safety standards and ensures dated products are stocked and rotated properly. Verifies accuracy of prices and helps monitor product and supply levels for reordering purposes.
  • Unloads trucks and places delivered items in designated areas.
  • Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
  • Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with locating and selecting products.
  • Notifies store management of efficient process improvement opportunities.
  • Ensures fuel station is maintained properly by inspecting gas pumps according to Company standards.
  • Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
Knowledge, Skills and Abilities
  • Basic knowledge of cash register.
  • Basic knowledge of WFM (Workforce Management).
  • Basic knowledge of on-site fuel station procedures.
  • Ability to count and calculate for the purpose of cash handling and sales transactions.
  • Ability to effectively communicate in written and verbal form with customers and partners.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to safely work with sharp objects such as knives, box cutters, etc.
  • Ability to operate manual or electric pallet jack (for partners at least 18 years of age).
  • Ability to safely operate and maintain department equipment.
  • Ability to work flexible schedules including nights, weekends and holidays.
Education, Experience, and Qualifications
  • Typically involves on-the-job training.
  • Minimum of 18 years of age required (for partners operating select machinery).
  • TABC/LACT certification required.
  • Food Handler certification required.
  • Fuel Operator C certification required.
Physical Demands
  • Continuously required to use close vision, distance vision, depth perception or the ability to focus.
  • Continuously required to stand or walk.
  • Frequently required to talk and hear.
  • Frequently required to use hands for reaching, touching or handling.
  • Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
  • Frequently required to bend, kneel or squat.
  • Occasionally required to use fine finger movements (ex. sorting and typing).
  • Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
Work Context and Environment
  • Work is generally performed in a retail store.
  • Occasionally exposed to extreme cold conditions (non-weather).
  • Occasionally exposed to extreme heat conditions (non-weather).
  • Occasionally exposed to wet, slippery or damp conditions.
  • Occasionally exposed to outside temperatures and weather.
  • Occasionally exposed to cleaning agents.
  • Quiet to moderate noise level.


Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.

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