Hotel Night Audit
2 months ago
Job Location
Hampton Inn & Suites, Lynnwood - Lynnwood, WA
Position Type
Full-Time/Part-Time
Education Level
None
Travel Percentage
No travel required
Job Category
Hospitality - Hotel
Description
Works with the Front Office management team to deliver an exceptional experience to our guests. As the Night Auditor you ensure the proper accuracy and updating of our reporting systems including the property management systems, accounting software, credit card transactions and cash balancing. From check in to check out you are often the first or last impression. You are the hub of communication. You relay our guests questions and needs to the other departments, shifts and management staff to deliver on the hotels standards and service expectations.
Benefits:
- Comprehensive Health, Vision and Dental Plans
- Vacation and sick pay
- Matching 401(k) contributions
- Paid bereavement and parental leaves
- Work 4 days a week, 3 day weekends
- Rooms at discounted employee rates...and more
- Ability to act as the Manager On Duty in a responsible and professional manner.
- Complete the Night Audit checklist for computer procedures daily.
- Checking guests in and out accurately, ensuring proper credit is obtained.
- Making reservations and upselling as appropriate.
- Ensuring proper handling of credit cards, cash and other forms of billing/payments.
- Answer phone calls, proficiently use the computer and other technologies.
- Ability to act as a concierge and perform your duties while always providing exceptional guest service.
- Constantly communicate with other shifts, departments and management in an accurate and respectful manner.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Complete the Night Audit checklist for computer procedures daily and balance the days work.
- Fulfill all the duties of a Front Office Associate.
If you are ready to be successful in this role, you will have:
- Detail-oriented attitude & a committed work-ethic
- Punctuality and reliability in work schedule
- Ability to multitask and stay calm in stressful situations
- Friendly customer service skills
- Great communication skill and a mastery of the English language
- Ability to work with computers
- Technology oriented - utilizing reservation systems, phone and call transfer features
- Cash handling and payment processing skill sets
- Managing information to meet guest needs
- Strong communication skills
- Standing and walking for long periods of time during your shift
- Teamwork with guest driven activities in a consistently changing environment
- You must be at least 18 years old
No experience or education required all training provided
A full job description is available at the time of interview.
360 Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.360 Hotel Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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