Solution Architect

4 days ago

Columbus, United States NetJets Full time
Purpose of Position

The Solutions Architect is responsible for designing and deploying customer experience solutions within large-scale contact center environments. This role will leverage expertise in contact center technologies, CRM integrations, and cloud platforms to architect efficient, scalable solutions across multiple communication channels and countries. The ideal candidate will demonstrate a balance of creativity and technical expertise, ensuring the delivery of complex voice and data communication solutions that meet requirements and compliance standards. This role is crucial for driving design, gathering requirements, fostering innovation, improving customer experiences, and ensuring smooth operations with maximum efficiency.

Tasks and Responsibilities
  • Tasks and Responsibilities
  • Design and implement API strategies for integrating customer experience solutions, including CRM, ERP, and other 3rd party applications.
  • Integration with MS Teams and Genesys Cloud
  • Architect and deploy enterprise-scale (10,000+ agents) contact center platforms across multiple regions, ensuring integration with voice, chat, SMS, and email channels.
  • Lead migration efforts from on-premise to CCaaS platforms solutions, with a focus on Genesys Cloud.
  • Collaborate with cross-functional teams to ensure technical design meets business needs and regulatory compliance.
  • Plan, scope, size, architect, design, prototype and engineer Genesys framework components
  • Provide hands-on technical expertise and guidance on cloud-based telecom applications, ensuring performance, reliability, and security.
  • Drive the adoption of conversational AI platforms (AWS Lex, Google CCAI, Kore.ai) in enterprise contact center solutions.
  • Maintain detailed technical documentation and manage configuration changes via internal systems.
  • Continuously drive innovation through the development of CX Cloud blueprints and accelerators
  • Work closely with Project Management to ensure projects are delivered on time and within scope, including addressing out-of-scope requests and coordinating change orders.
Education Bachelor's in Computer Engineering or Computer Science Certifications and Licenses Years of Experience 6-8 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives for Positive Results Knowledge, Skills, Abilities and Other (KSAOs)

  • Ability to build and maintain strong business relationships with clients and vendors.

  • High level of technical expertise in cloud-based telecom applications and contact center technologies.

  • Strong leadership, project management, and organizational skills.

  • Effective at providing guidance and support to junior team members.

  • Ability to handle multiple projects simultaneously, ensuring timely completion and client satisfaction.

  • Able to work in an Agile delivery environment with daily stand-up scrum calls

  • Solution Architect

    4 weeks ago

    Columbus, Ohio, United States MILLENNIUMSOFT Full time

    Job Title: Solution ArchitectJob Summary:We are seeking a highly skilled Solution Architect to join our team at MillenniumSoft. As a key member of our IT department, you will be responsible for assessing, defining, and championing IT architecture strategies, principles, policies, and standards in alignment with our IT strategy.Key Responsibilities:Research,...

  • Infrastructure Solution Architect

    1 month ago

    Columbus, Ohio, United States Optomi Full time

    Infrastructure Solution ArchitectOptomi, in partnership with a global industry leader, is seeking an experienced Infrastructure Solution Architect to lead their team. The ideal candidate will have a strong engineering background across various infrastructure platforms and be capable of leading technical execution on projects from start to finish. This is a...

  • Salesforce Solution Architect

    4 weeks ago

    Columbus, Ohio, United States JobRialto Full time

    Job Title: Salesforce Solution ArchitectAbout the Role:JobRialto is seeking a highly skilled Salesforce Solution Architect to join our team. As a key member of our technology team, you will be responsible for designing and implementing scalable and secure Salesforce solutions that meet the needs of our business.Key Responsibilities: Define solution...

  • Salesforce Solution Architect

    4 weeks ago

    Columbus, Ohio, United States Pomeroy Full time

    About the Role:Solution architects at Pomeroy design and implement technology solutions that meet business objectives and requirements. This role requires a diverse set of skills, including technical expertise, business acumen, and strong communication abilities.Key Responsibilities:Defining solution architecture and ensuring alignment with business...

  • Solutions Architect

    4 days ago

    Columbus, United States OhioHealth Full time

    We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our...

  • Enterprise R&D Solutions Architect

    4 weeks ago

    Columbus, Ohio, United States MILLENNIUMSOFT Full time

    Job Title: Enterprise R&D Solutions ArchitectJob Description:MillenniumSoft seeks a highly skilled Enterprise R&D Solutions Architect to join our team. As a key member of our Platform Solutions & Services department, you will be responsible for architecting and delivering Enterprise R&D solutions that meet the strategic technology vision of our...

  • Camstar MES Solution Architect

    4 weeks ago

    Columbus, Ohio, United States Syntricate Technologies Full time

    Job Title: Camstar MES Solution ArchitectJob Summary:We are seeking a highly skilled Camstar MES Solution Architect to join our team at Syntricate Technologies. As a key member of our team, you will be responsible for designing, developing, and supporting Opcenter MES solutions.Key Responsibilities:Design and develop Opcenter MES solutionsWork with...

  • CCaaS Solutions Architect

    4 days ago

    Columbus, United States Motion Recruitment Full time

    Job Description A private aviation company is looking to hire a Solutions Architect and/or Engineer who has experience with Contact Center as a Service platforms. You'll work on a huge migration project from on-prem to CCaaS, specifically Genesys cloud. You'll play a key role in architecting and implementing solutions. They have two positions available - a...

  • Solution Architect

    2 weeks ago

    Columbus, United States Cass Information Systems Full time

    DescriptionThe Solutions Architect designs, develops, implements, and oversees the operation of multiple applications within the company on multiple platforms. Provides technical leadership and consulting to team members and peers, including development and refinement of standards and participates or leads code and design reviews.SKILLS AND ABILITIES...

  • Network Security Solutions Architect

    4 weeks ago

    Columbus, Ohio, United States Aloden, Inc. Full time

    Job Title: Network Security Solutions ArchitectAbout the Role:Aloden, Inc. is seeking a highly skilled Network Security Solutions Architect to join our team. As a key member of our security team, you will be responsible for designing and implementing network security solutions within a large enterprise environment.Key Responsibilities:Design and build a web...

  • Security Solutions Architect

    4 weeks ago

    Columbus, Ohio, United States SHI GmbH Full time

    Job SummaryThe Security Solutions Architect will work as a security expert supporting account teams, customers, and go-to-market initiatives. This role will take a consultative approach and lead discussions with clients regarding security platforms, understand how technology enables business, and recognize opportunities for the company. The position is a...

  • Digital Manufacturing Solutions Architect

    4 weeks ago

    Columbus, Ohio, United States BD (Becton, Dickinson and Company) Full time

    Job DescriptionWe are seeking a highly skilled Digital Manufacturing Solutions Architect to join our team at BD (Becton, Dickinson and Company). As a key member of our organization, you will be responsible for supporting the development and implementation of digital manufacturing solutions that drive business growth and improve operational efficiency.The...

  • Telecom Network Solutions Architect

    6 days ago

    Columbus, Ohio, United States Stellar Innovations Full time

    Job OverviewSkyrocket your career with Stellar Innovations, a trailblazing company that pushes the boundaries of innovation. As a Telecom Network Solutions Architect, you will be at the forefront of developing cutting-edge services for Air Force and DOD customers.

  • Solutions Architect II

    3 days ago

    Columbus, United States Infoblox Full time

    Description It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are...

  • IT Solution Architect

    4 weeks ago

    Columbus, Ohio, United States NiSource Full time

    Job SummaryAt NiSource, we are seeking an experienced IT Solution Architect to lead the development and implementation of architecture strategies for our corporate Finance Systems and Applications. As a key member of our team, you will work closely with business leaders and service providers to design and implement solutions that meet the needs of our...

  • Senior IBM DataPower Solutions Architect

    4 weeks ago

    Columbus, Ohio, United States Syntricate Technologies Full time

    Job Title: Senior IBM DataPower Solutions ArchitectLocation: NationwideDuration: ContractJob Summary: We are seeking a highly skilled IBM DataPower Solutions Architect to join our team at Syntricate Technologies.Key Responsibilities:* Design and implement IBM DataPower solutions to meet business requirements* Collaborate with cross-functional teams to...

  • Senior .NET Solutions Architect

    4 weeks ago

    Columbus, Ohio, United States Virtual Full time

    Position Overview:We're a tech-forward company specializing in innovative solutions for diverse industries. As a Senior .NET Solutions Architect, you will design and implement scalable solutions using .NET, microservices, and Azure cloud services, while actively participating in .NET development.Responsibilities:Collaborate with clients to understand...

  • Application Solution Architect

    1 month ago

    Columbus, Ohio, United States Ohio Department of Developmental Disabilities Full time

    About the RoleWe are seeking a highly skilled Application Solution Architect to join our team at the Ohio Department of Health. As a key member of our IT team, you will be responsible for designing and implementing innovative solutions to meet the agency's technology needs.Key ResponsibilitiesLead complex initiatives for organizational improvement frameworks...

  • Identity and Access Management Solutions Architect

    4 weeks ago

    Columbus, Ohio, United States K12 Full time

    Job Description**Enterprise IAM Solutions Architect**The Enterprise IAM Solutions Architect plays a critical role in administering, implementing, and supporting identity governance & access technologies at K12. This position involves designing, building, and improving systems that keep workforce & privileged identities secure using both cloud native and...

  • Technology Solutions Architect

    4 weeks ago

    Columbus, Ohio, United States American Chemical Society Full time

    Job SummaryWe are seeking a highly skilled Technology Solutions Architect to join our team at the American Chemical Society. As a key member of our Publications Division, you will be responsible for developing strategies and reference architecture for software engineering teams.ResponsibilitiesDevelop strategies and reference architecture for software...