Technical Sales Associate
4 weeks ago
PURPOSE OF POSITION:
• Responsible for supporting the sales & operational processes through advocating for the customer and working as a liaison between our direct sales force, customers and our factories while overseeing the quoting, ordering, & invoicing processes related to each order.
MAJOR RESPONSIBILITIES:
• Develop and maintain knowledge of Altec products, customers, administrative and production processes
• Serve customers by providing quotes/pricing, entering, tracking and revising orders, contracting for shipping, providing delivery information, establishing credit terms, handling warranty issues and hosting at factory tours and inspections
• Work with engineering and production to communicate customer needs and resolve build issues
• Coordinate with Accounts Receivable to communicate invoice and credit terms. Assist with resolving collection issues
• Work with Engineering to review orders, develop post-award documents and drawings, and coordinate post-build meetings
• Learn to accurately cost and complete all steps required in quoting each product, making sure that all quotes follow the corporate standards for format and content
• Build product knowledge in order to identify and understand how product components work
• Learn to efficiently capture & communicate customer requirements
• Process orders per the corporate procedures in a complete and accurate manner while meeting pre-established time parameters
• Project future revenue and profitability on each order by ensuring sales prices and projected estimates are up-to-date, including labor, material & gross margin
• Learn to deal with operational issues such as chassis delivery schedules, order revisions, Final Assembly questions, invoicing, warranty issues and the like in a thorough, accurate and timely manner
• Monitor equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures in order to meet objectives
• Learn to review job costs, identify, and document opportunities for cost reductions; Assist to increase margins on multi-year orders or repeat orders
• Interact directly with customers in a professional manner. Occasionally entertain customer visits, ensuring customers leave knowing that Altec provided a hospitable visit and our relationship was furthered as a result
• Demonstrate consistent progress towards proficiency in areas of training (defined by training objectives document)
• Attend classroom and online training sessions to enhance skills and build knowledge
• Participate in Continuous Improvement initiatives
• All other duties as assigned
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
• Bachelor's Degree required. Engineering or technical degree preferred
• Available for overnight travel more than 15% of the time required. Associate must be proficient in math and with computers, specifically Microsoft software
• Must be able to analyze problems & develop solutions
• Good communication skills are a must
• Candidate must be able to independently manage their time and tasks
The level of this position may be adjusted upward in the progression path, if a candidate is selected that meets the requirements of that position.
OTHER POSITION SPECIFICATIONS:
• Demonstrated record of responsibility
• Extremely detail oriented
• Customer Service Oriented
• Motivated, goal oriented and persistent
• Maintain Company confidentiality
• Must handle stress and deadlines well
Responsibility for Safety:
• Safety in everything we do
Responsibility to Prevent Errors:
• Ensures appropriate reviews have been performed as needed for high quality
Mental Alertness:
• Continuous attention to all job functions ensuring quality products
Communication with Others:
• Requires outside and inside contacts to carry out company policy and programs; Improper handling will have considerable effect on operational results; Must often deal with matters requiring explanation, persuasion and obtaining of approvals
Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:
• Medical, Dental and Prescription Drug Program
• Retirement 401(k) Program
• Vacation and Holidays
• Flexible Spending Accounts
• Tuition Assistance Program
• Employee Assistance and Mental Health/Substance Abuse Program
• Life Insurance, Accidental Death and Dismemberment Insurance
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
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