Retail Sales Associate

4 weeks ago

Hillsborough, United States Round Room LLC Full time
Sales Consultant Job Expectations

SALES
  • Attain individual sales targets set by the Company. Daily/Weekly/Monthly
  • Complete expectations with VZ Engage call campaigns and assigned VZ Engage calls set by DM/RD. Daily
  • Follow TCC Sales Processes while selling with integrity. Daily
  • Check-in all guests and utilize sales sheet or Digital Bundle Guide with every guest interaction. Daily
  • Utilize Verizon Account Reviews, for all existing Verizon guests. Daily/Weekly
  • Drive Google reviews for the store to maintain a minimum rating of 4.2 stars. Maintain an RIS score above 80%. Daily
  • Encourage guests to opt-in to marketing and retention programs. Daily
  • Provide an excellent guest experience. Utilize de-escalation and problem-solving skills to resolve customer escalations. Daily
  • Check Email, Prizm, VZ InfoManager, email, and Microsoft Teams for the latest communication and promotions during working hours. Daily
  • Maintain regional/district standards set forth by RD.Daily/Weekly/Monthly
OPERATIONS
  • Inventory Management: Ensure daily serialized counts are performed Monday through Friday, follow stated receiving, transfer, and return policies and procedures. Daily/Weekly
  • Follow all operational procedures during each shift (open/close/mid). Daily/Weekly
  • Follow all POS guidelines to process transactions. Daily
  • Return all non-sell products and trade devices according to timeframe within policy. Daily/As Needed
  • Maintain store organization, marketing/merchandise presentation and overall store appearance to provide good customer experience. Daily/Weekly
  • Maintain store cleanliness Daily
EMPLOYEE DEVELOPMENT
  • Complete individual trainings through VZ Learn, Dayforce, and any additional trainings required. As Needed
Assist in onboarding and training new employees. As Needed.Attend required meetings and trainings.This includes both in-person and virtual. As Needed.

STAFFING
  • Consistently recruit and promote TCC within the community. Daily
INDIVIDUAL EXPECTATIONS
  • Track progress of personal performance goals. Daily
  • Shift readiness be on time and in stated dress code. Daily
  • Review Store Support communications and complete tasks in a timely manner. Daily
  • Live out the 5 Promises with coworkers, customers, and in the community. Daily
  • Clock in and out for all shifts. Report any missed punched to hiring manager immediately. Daily
  • Be a positive influence with peers, customers, and in the community. Daily
  • Follow all guidelines provided in the Employee Handbook and Code of Conduct. Daily
  • Report any allegations of unethical or illegal business conduct to Compliance or HR. Daily
PHYSICAL DEMANDS
  • Requires frequent standing and the ability to stand, sit, walk and bend for extended periods of time.
  • Ability to lift 10 pounds as needed.
  • Ability to travel approximately 10%, based on the needs of the business.
Preferred Backgrounds
  • Customer Service - Customer Care - Customer Support
  • Wireless - Wireless Sales - Outside Sales - Inside Sales - Door to Door Sales - Cellular
  • Retail - Retail Sales - Retail Sales Associate - Retails Sales Representative
  • Sales Consultant - Sales Associate - Sales - Direct Sales - Commission Sales
  • Customer Service - Customer Relations - Store Manager - Sales Manager
  • Verizon - Verizon Wireless -Mobile Expert - Mobile Sales
  • Server - Bartender - Waitress - Waiter - Restaurant Server
  • Car Sales - Automotive Sales - Auto Sales
  • Insurance Sales - Sales Agent - Insurance Sales Agent
  • Field Sales Representative - Representative
  • Associate - Consultant - Expert - Agent - Advisor
  • Call Center Agent - Call Center - Call Center Sales
  • Tech Repair - Wireless Repair - Mobile Repair
  • Bank Teller - Banking - Teller - Banker
  • Business Owner - Owner - Owner Operator
  • TCC - TCC Careers - Now Hiring
Other details
  • Pay Type Hourly


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