IT Support Technician II

1 week ago

Roswell, United States Imerys Full time
The Company

Imerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers' products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

The Position
IT Support Technician II

Job Summary

Position Overview:

We are seeking an experienced IT Level 2 Technical Support Specialist to join our global mineral mining company. This role is pivotal in ensuring smooth IT operations, providing advanced technical support, and contributing to the management of IT infrastructure and systems. The ideal candidate will possess strong expertise in endpoint management, Google Workspace, ServiceNow, and ITIL 4 practices and will work closely with cross-functional teams to maintain high service standards across the organization.

Key Responsibilities:

Technical Support and Troubleshooting

• Provide Level 2 technical support for hardware, software, and network issues to employees across global locations.

• Resolve escalated tickets efficiently and accurately using ServiceNow.

• Act as a point of escalation for Level 1 support and liaise with Level 3 teams when necessary.

Endpoint Management

• Manage and maintain endpoint devices (desktops, laptops, mobile devices) using tools like BMC.

• Perform software installations, updates, and troubleshooting for endpoint devices.

• Ensure compliance with security standards and enforce endpoint management policies.

Google Workspace Administration

• Support and maintain the organization's Google Workspace environment, including Gmail, Drive, Calendar, and other collaborative tools.

• Manage user accounts, permissions, and access controls in line with company policies.

• Provide training and troubleshooting support to users on Google Workspace tools.

ServiceNow and ITIL 4 Practices

• Use ServiceNow to track and manage incidents, service requests, and problem tickets.

• Follow ITIL 4 frameworks to ensure consistent and efficient IT service management.

• Contribute to the improvement of IT processes, including incident management, change management, and problem management.

Infrastructure and Systems Support

• Assist with managing network devices, servers, and cloud environments as required.

• Support remote connectivity and VPN solutions for a global workforce.

• Collaborate with IT teams to execute system upgrades and deployments.

Documentation and Reporting

• Document processes, troubleshooting steps, and solutions in the knowledge base.

• Generate and analyze reports on IT service metrics to identify trends and areas for improvement.

Qualifications and Experience:

Required

• Proven experience in a Level 2 IT Support role in a global or enterprise environment.

• Hands-on experience with endpoint management tools (e.g., Intune, SCCM).

• Proficiency in managing and troubleshooting Google Workspace (formerly G Suite).

• Expertise in using ServiceNow for IT service management.

• Strong understanding of ITIL 4 principles and their application.

• Experience with network troubleshooting, remote access tools, and system administration.

Preferred

• Certifications such as Google Workspace Administrator, ITIL Foundation, or Microsoft Endpoint Manager.

• Exposure to cloud environments like AWS or Azure.

• Knowledge of security practices related to endpoint and system management.

Skills and Attributes

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills to collaborate with global teams.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Position Type
Full time
and
Permanent

Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.

  • Registered Respiratory Therapist II

    2 months ago

    ROSWELL, United States Wellstar Health System, Inc. Full time

    Facility: North Fulton Hospital Job Summary: The Respiratory Therapist II is responsible for medication administration and implementing respiratory care based on expanded knowledge, experience, and the evaluate-and-treat process. The RT II is responsible for delivering patient care in complex, multiple problem-patient care situations. The majority of time...

  • Registered Respiratory Therapist II

    2 weeks ago

    Roswell, United States Wellstar Health System, Inc. Full time

    Job Description Facility: North Fulton HospitalJob Summary:The Respiratory Therapist II is responsible for medication administration and implementing respiratory care based on expanded knowledge, experience, and the evaluate-and-treat process. The RT II is responsible for delivering patient care in complex, multiple problem-patient care situations. The...

  • Experienced Fire Service Technician

    2 weeks ago

    Roswell, United States Johnson Controls Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What we offer: Competitive...

  • Medication Technician

    2 weeks ago

    Roswell, New Mexico, United States Pegasus Senior Living Full time

    Shift Options: AM, PM, NOC At Pegasus Senior Living, we're seeking a compassionate Medication Technician to join our team. If you have a passion for serving seniors and want to make a difference in their lives, we'd love to hear from you! As a Medication Technician, you'll have the opportunity to work with our residents, ensuring their medication needs are...

  • Medication Technician

    1 month ago

    Roswell, New Mexico, United States Pegasus Senior Living Full time

    Shift Options: AM, PM, NOCAre you passionate about serving seniors and making a difference in their lives? Pegasus Senior Living is seeking a Medication Technician to join our team.As a Medication Technician, you will have the opportunity to work in a dynamic and supportive environment, providing high-quality care to our residents.Medication Technician Perks...

  • Dealership Auto Technician

    19 hours ago

    Roswell, United States CarMax Full time

    Dealership Auto Technician at CarMax summary: As a Dealership Auto Technician at CarMax, you will play a crucial role in ensuring each vehicle meets high safety and quality standards through diagnosis, repair, and reconditioning. You'll work as part of a skilled team, utilizing your expertise in engine repair, steering, suspension, and brakes to deliver...

  • Automotive Technician

    18 hours ago

    Roswell, United States CarMax Full time

    Automotive Technician - Night Shift at CarMax summary: As an Automotive Technician at CarMax, you will diagnose, repair, and recondition vehicles to ensure they meet the company's high standards for safety and quality. You will work in a fast-paced, climate-controlled environment, collaborating with a skilled team to solve technical problems and deliver...

  • Building Automation Technician

    2 days ago

    Roswell, United States Johnson Controls Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What we...

  • Building Automation Technician

    2 weeks ago

    Roswell, United States Johnson Controls Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What we...

  • Travel Medical Laboratory Technician

    5 days ago

    Roswell, United States Titan Medical Full time

    Job DescriptionJob DescriptionSpeciality: Medical Laboratory TechnicianStart Date: 11/18/2024Shift: AnyLength: 13 weeksHealth care professional needed for a Medical Laboratory Technician position in NM. Must have a minimum of 2 years experience as a Medical Laboratory Technician.We offer our clients the best in traveling medical professionals. The only way...

  • Registered Behavior Technician, School Services

    4 weeks ago

    Roswell, United States Surpass Behavioral Health Full time

    Job DescriptionAt Surpass Behavioral Health, we provide high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. Our dedicated team is passionate about making a positive impact in the lives of our clients and their families. Join our team as a school based Registered Behavior Technician to be a part of our mission to make a...

  • Registered Behavior Technician, School Services

    1 month ago

    Roswell, United States Surpass Behavioral Health Full time

    Job DescriptionAt Surpass Behavioral Health, we provide high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. Our dedicated team is passionate about making a positive impact in the lives of our clients and their families. Join our team as a school based Registered Behavior Technician to be a part of our mission to make a...

  • Registered Behavior Technician, School Services

    2 weeks ago

    Roswell, United States Surpass Behavioral Health Full time

    At Surpass Behavioral Health, we provide high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. Our dedicated team is passionate about making a positive impact in the lives of our clients and their families. Join our team as a school based Registered Behavior Technician to be a part of our mission to make a...

  • Registered Behavior Technician, School Services

    4 weeks ago

    ROSWELL, United States Surpass Behavioral Health Full time

    At Surpass Behavioral Health, we provide high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. Our dedicated team is passionate about making a positive impact in the lives of our clients and their families. Join our team as a school based Registered Behavior Technician to be a part of our mission to make a difference.Our...

  • HVAC Senior Controls Technician

    2 days ago

    Roswell, United States Johnson Controls Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What we...

  • Ultrasonographer Technician

    6 months ago

    Roswell, United States UMC Health System Full time

    We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas. Job Summary The Supervisor, Nursing Support Services provides leadership to frontline delivery teams supporting Reports to: Director, Case Management Job Specific Responsibilities Daily assignments may...

  • Registered Behavior Technician, School Services

    4 weeks ago

    ROSWELL, United States Surpass Behavioral Health Full time

    At Surpass Behavioral Health, we provide high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. Our dedicated team is passionate about making a positive impact in the lives of our clients and their families. Join our team as a school based Registered Behavior Technician to be a part of our mission to make a difference.Our...

  • Registered Behavior Technician, School Services

    4 weeks ago

    Roswell, United States Surpass Behavioral Health Full time

    At Surpass Behavioral Health, we provide high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. Our dedicated team is passionate about making a positive impact in the lives of our clients and their families. Join our team as a school based Registered Behavior Technician to be a part of our mission to make a...

  • HVAC Senior Controls Technician

    2 months ago

    Roswell, United States Johnson Controls Full time

    Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. What we...

  • School Services Behavior Technician, Behavior Technician, School Services, Paid Training!Paid Training!

    4 weeks ago

    ROSWELL, United States Disability Solutions Full time

    At Surpass Behavioral Health, we provide high-quality Applied Behavior Analysis (ABA) therapy for children and teens with autism. Our dedicated team is passionate about making a positive impact in the lives of our clients and their families. Join our team as a school based Behavior Technician to be a part of our mission to make a difference.Our...