Order Processing and Fulfillment Technician

2 days ago

Houston, United States Empower Pharmacy Full time
Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Order Processing & Fulfillment Technician at Empower Pharmacy is a vital role that ensures the seamless and accurate processing of orders, directly supporting our commitment to people, service, quality, and innovation. This position is essential for maintaining the integrity of our supply chain and ensuring that every order is fulfilled with precision and efficiency. Your meticulous attention to detail and commitment to excellence will be key in delivering high-quality medications to our customers, helping us achieve our mission of providing innovative, affordable healthcare solutions.

In this role, you will be responsible for receiving and reviewing incoming orders, entering details into our system with precision, and ensuring that all orders are fulfilled accurately. You will assist in the bulk fulfillment of office use orders, performing all necessary duties including typing orders and dispensing products. Your role will also involve maintaining accurate inventory records, monitoring stock levels, and performing routine quality checks to ensure that products and packaging meet our stringent standards. Any discrepancies or quality issues will be promptly reported to ensure continuous improvement in our processes.

Collaboration and communication are central to this role. You will work closely with internal stakeholders to address inquiries, resolve issues, and provide exceptional service throughout the order fulfillment process. Your ability to identify opportunities for process optimization and implement best practices will contribute to the ongoing efficiency and effectiveness of our operations. Additionally, you will ensure compliance with all relevant regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) guidelines, safeguarding the integrity of our products and the trust of our customers.

We invite you to join Empower Pharmacy as an Order Processing & Fulfillment Technician, where your dedication to accuracy and service will play a crucial role in helping people live healthier, happier lives. By ensuring that every order is processed and fulfilled with care and precision, you will contribute to expanding access to quality, affordable medication. Join us in making a meaningful impact in the healthcare industry while advancing your career in a dynamic and supportive environment.

Duties and Responsibilities

  • Receives and reviews incoming orders for accuracy and completeness. Enters order details into the system with precision and efficiency.
  • Assists in preparing and owning the fulfilment of office use orders in bulk.
  • Performs all office use duties, accurately types orders, and dispenses products.
  • Maintains accurate inventory records and monitor stock levels to ensure adequate supplies are available for order fulfillment.
  • Performs routine quality checks to verify the accuracy and integrity of products and packaging materials.
  • Reports any discrepancies or quality issues to the appropriate personnel.
  • Adheres to all applicable regulations and guidelines governing the handling, storage, and dispensing of pharmaceutical products, including but not limited to HIPAA and FDA regulations.
  • Communicates with internal stakeholders to address inquiries, resolve issues, and provide exceptional service throughout the order fulfillment process.
  • Identifies opportunities for process optimization and efficiency gains within the order processing and fulfillment workflow. Collaborate with team members to implement improvements and best practices.
  • Reads, understands, and actions prescriber orders for office use medications.
  • Labels boxes with ordered medications.
  • Checks stock to determine inventory levels; anticipates needed products and supplies; places and expedites orders; removes outdated products; puts away products throughout the day in an orderly manner to assure area is organized.
  • Maintains production standards and levels.
  • Performs other duties as assigned.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the campus. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Must be able to lift to 30 pounds.

Knowledge and Skills
  • Proficient in data entry and computer skills Microsoft Office (Word, Excel), including experience with order processing software and inventory management systems.
  • Must be able to work in a fast-paced and changing environment.
  • Accurate data entry skills.
  • Excellent attention to detail.
  • Flexible and proactive to meet varied patient and company needs.
  • Able to add, subtract, multiply, and divide in all units of measurement; this may include using whole numbers, common fractions, and decimals and be able to compute rate, ratio, and percentage.
  • Able to calculate dosage.
Key Competencies
  • Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
  • Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
  • Resourcefulness: Secures and deploys resources effectively and efficiently.
  • Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
  • Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
  • Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Values
  • People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
  • Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
  • Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
  • Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
Experience and Qualifications
  • High school diploma or GED, required.
  • Minimum of 1 year of experience in packaging or dispensing required.
  • Healthcare experience preferred.
  • Registered with the Texas Board of Pharmacy as a Pharmacy Technician or obtain a Pharmacy Technician Trainee license in the interim, preferred.
Employee Benefits, Health, and Wellness
  • No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
  • Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
  • Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
  • Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
  • Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
  • Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
  • Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
  • FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
  • 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
  • Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
  • Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
  • Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck.
Additional Voluntary Benefits
  • Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
  • Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
  • Critical Illness: Protect your finances from the expenses of a serious health issue.
  • Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
  • Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
  • Legal Services: Access professional legal assistance to address concerns confidently.
  • Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
  • Pet Insurance: Care for your furry family members with our pet insurance coverage.
  • Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.

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