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Incident Management SME

1 month ago

Arlington, United States ValidaTek Full time
Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary

ValidaTek is seeking a talented Incident Management SME to support an enterprising program with our DISA customer

Responsibilities

  • Manage the lifecycle of all problems (average 25-30 monthly), i.e.., unknown cause of one or more incidents, and shall continuously analyze trend data of systems, capabilities, costs, flexibility, performance, and reliability of existing infrastructure and identify operational gaps. The expected outcomes of the gap analyses are recommended solutions that will improve capabilities and performance for IT services and minimize disruptions to end users.
  • Support the primary objectives of problem management, which are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, to assist in identifying weaknesses in processes, to propose applicable resolutions, and to minimize the impact of incidents that cannot be prevented by identifying weaknesses or errors in the infrastructure, workstations, VDI, remote platforms, and any other remote device.
  • Provide for Problem Categorization and Prioritization.
  • Provide Problem Diagnosis and Resolution.
  • Ensure that the details of the problem are recorded for a full historic record.
  • Develop and maintain a Knowledge base of all problem management incidents in a Known Error Record Database.
Qualifications
  • Active DoD Top Secret clearance
  • Bachelor of Science degree in computer engineering, computer information systems, telecommunications, or management information systems, and 5+ recent years of incident management experience within DoD environments.
  • Information Assurance (IA) Certification: DoDI 8570 IAT II certification. (Security+ CE< CCNA-Security, CND, CySA+, GICSP, GSEC, SSCP)
  • Computing Environment (CE) Certification: Recent and relevant technical certification.
  • Experience in analyzing possible solution designs flaws, identifying problems current and trending and document proposed solutions.
  • Knowledge in determining and identifying high level functional and technical requirements to properly understand potential and realized problems in the environment.
  • Experience working with Senior IT administrators and engineers to perform analysis on problems within the environment.
  • Knowledge of current server technology to include cloud computing, Blade Server, enterprise storage, unified communications, and virtualization technology.
  • Technical capabilities should include knowledge of Active Directory (group policies, group permissions, deployment of and troubleshooting) and knowledge of CAC/PKI and DNS/DHCP/WINS and how they integrate in the Active Directory infrastructure.
  • Experience in Windows environment on Server 2008, Server 2012, and Windows 7 and/or Windows 10 operating systems environments.
  • Possess IT engineering/Problem Management certification (i.e., ITIL)
  • Demonstrated ability for oral and written communication with the highest levels of management.


Posted Min Pay Rate

USD $95,577.60/Yr.

Posted Max Pay Rate

USD $159,296.00/Yr.

Salary Disclosure

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications.

The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Applicants who are selected for employment will be required to verify authorization to work in the United States.

Offers of employment will be contingent upon passing a post-offer background check.