Manager - Consumer Direct Lending

1 week ago

Sacramento, California, United States Golden 1 Full time
JOB TITLE:Manager - Consumer Direct Lending

REPORTS TO:SrMgr - Consumer Lending

DEPARTMENT:Consumer Direct Lending Ops

STATUS:EXEMPT

JOB CODE:6329

PAY RANGE: $122,900.00 - $125,000.00 Annually

GENERAL DESCRIPTION:

Manage, plan, organize, direct, and control the Direct Lending aspects for the credit union to ensure that the loan origination, underwriting, and funding processes for multiple delivery channels are efficient, compliant, foster quality loan growth, and are completed with high member satisfaction. Manage the Consumer Direct Lending department to ensure that Golden 1's stated credit culture is employed consistently and effectively maintained by directing the underwriting and operations training, development, and quality assurance programs, fostering partnerships with internal departments and branches, external vendors, and strategic partners alike. Develop and maintain extensive and broad-based knowledge of The Golden 1's underwriting and credit risk strategic direction. Maintain awareness of market trends, competitive programs, and regulatory changes. Forge, develop, maintain, and manage productive partnerships with branch and call center teams through developing effective training materials, procedures, and constant communication. Maintain an extensive knowledge of The Golden 1 Credit Union's loan policy, guidelines and the always changing regulatory environment.

TASKS, DUTIES, FUNCTIONS:
  1. Manage all underwriting activity for multiple delivery channels including but not limited to the branches, call center, and on-line channels. Manage all consumer loan products including but not limited to vehicle secured, unsecured personal, and credit card products. Underwrite complex transactions requiring advanced underwriting skills including, but not limited to, personal and business cash-flow analysis, collateral review and research, and detailed credit risk analysis.
  2. Set terms and conditions related to exceptions to policies along with senior management as needed. Direct and counsel underwriters on quality, compliance, and productivity standards of loan decisions, along with loan exceptions associated with consumer lending.
3. Maintain a thorough understanding of state and federal laws and regulations related to credit union lending compliance including bank secrecy, anti-money laundering laws, fair lending compliance and all other lending laws appropriate to the position. Respond to external member and agency correspondence referred by Administration.

4. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.

5. Develop and maintain a robust Quality Assurance program to ensure that underwriting is fair and consistent with the credit culture and risk appetite of the Credit Union. The program will include, reviewing automated credit decisions and preparing requested reports for senior management. The Quality Assurance program must assure compliance to state and federal lending laws.

6. Direct and/or counsel Consumer Direct Underwriting staff in conjunction with their underwriting functions and knowledge of Credit Union policies and procedures. Measure and assess underwriting performance as well as staff performance relative to adherence with the Credit Union's stated credit culture. Recommend and develop enhancements to business models to meet strategic goals.

7. Analyze, develop, and implement, approved lending projects, products, and department processes to maintain overall competitiveness. Monitor consumer lending rates and business trends to identify loan growth strategies.

8. Maintain a current working knowledge of all consumer loan policies and procedures, as well as credit scoring, credit reporting, risk scores, and lending origination systems.

9. Develop, deliver, and manage the consumer direct underwriting training and certification program along with the Lending Management Team. Communicate strategies that are focused on the delivery of key business goals. Facilitate formal "classroom" training, on-the-job training, and provide on-going development training through seminars and individual counseling.

10. Act as a liaison on consumer direct underwriting concerns with Retail Delivery Management and the Credit Risk department. Identify, investigate, and respond to requests for information from senior management or the Credit Risk department regarding loan action, policy, and discrepancies.

11. Organize and prepare monthly and quarterly credit and direct business review, underwriting and funding performance reports for senior management as needed. Make presentations on credit quality and business development findings and recommend action plans for improvements as necessary.

12. Collaborate with the Vice President of Consumer Lending and the Credit Risk Manager to identify research, validate, implement, and evaluate opportunities to enhance our programs for both loan growth and safety & soundness.

13. Responsible for:
  • All Accounting duties within the department.
  • Maintaining the Business Continuity Plan.
  • Serve as a member of the Dealer Review and Appeals & Review Committees. Conduct periodic reviews of the consumer loan portfolio performance and provide updates to the Credit Manager and Vice President of Consumer Lending with recommendations of next steps when performance issues are present. The portfolio review will also be reviewed at all delivery levels.
    • Validating, testing, and implementing system and loan product enhancements.
    • Serving as the acting manager when business-line managers are unavailable.
    • Interacting with Internal Audit staff to control loan action and compliance to policies and state/federal regulations.
    • Organizing, planning, and implementing promotional campaigns related to consumer loan growth as approved by senior management.
    • Collaborating with the Retail Delivery, Member Service Call Center, and Training teams to ensure branch and call center staff are knowledgeable in consumer loan products and processes.
    • Working directly with the Consumer Loan Business Analyst to evaluate reports and identify trends in the direct consumer lending applications and portfolio.
    16. Perform other assignments and duties as requested.

    17. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations.

    PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
  1. Effective oral and written communication skills are required to train and evaluate staff, develop relationships with internal and external business partners, prepare reports, and to perform constructive follow-up on member concerns and loan inquires.
  2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.
  3. Exceptional analytical skills and the ability to apply sound reasoning and judgment while making decisions in a time sensitive, production driven environment is required.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
  1. INTERNAL: Management group and all levels of staff including the Audit department, Credit Manager and Board of Directors.
  2. EXTERNAL: Members and peers in financial institutions, dealerships, auditors, and vendors.
QUALIFICATIONS:
  1. EDUCATION: Bachelor's Degree in related field or equivalent work experience.
  2. EXPERIENCE: A minimum of five years of progressive consumer loan underwriting responsibilities within a financial institution, and at least two years supervisory experience.
  3. KNOWLEDGE/SKILLS: Demonstrated leadership, analytical, and decision-making abilities. High level of customer service. Proven management skills. In-depth knowledge of federal and statutory requirements, as well as Golden 1 policies and procedures. Exceptional interpersonal and group dynamic skills. Team player with supervisory and training skills. Personal computer skills and knowledge/ability to operate loan origination and underwriting software.
PHYSICAL REQUIREMENTS:
    • Prolonged sitting throughout the workday with occasional mobility required.
    • Corrected vision within the normal range.
    • Hearing within normal range. A device to enhance hearing will be provided if needed.
    • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
    • Ability to travel for business, as needed to develop relationships, attend off-site meetings or events, and other credit union business as necessary.
    • Unusually long work hours may be required to accomplish tasks.
LICENSES/CERTIFICATIONS:None

#LI-Hybrid

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 01/01/2025

Other details
  • Job Family Manager
  • Job Function Manager
  • Pay Type Salary
  • Employment Indicator Flex/Hybrid
  • Min Hiring Rate $122,900.00
  • Max Hiring Rate $125,000.00
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