Insurance Claims Associate
2 weeks ago
The Claims Associate will be responsible for assisting the Claims Department in overall productivity. Scope of the position includes ensuring compliance with state mandated handling guidelines and delivering customer service to our insureds, claimants, and agencies.
DUTIES & RESPONSIBILITIES:
- Assist adjusters by directing customers through the claims process and answering claims related questions
- Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
- Contribute to maintaining call volume commensurate with unit objectives
- Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
- Review and issue vendor payments
- Attach approved estimates to claim files / assign field inspections / drive-ins
- Handle and process total loss titles, POA's
- Work on special projects as directed
- Prior customer service experience
- Excellent communication, interpersonal and organizational skills
- Good typing/data entry skills (min. 30 wpm)
- Insurance experience is a plus
- Medical and Dental
- Telemedicine Benefit
- Vision Reimbursement
- 401k with a generous company match
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement
- Wellness Program
- Life and AD&D
- Short-term and Long-Term Disability
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