Quality Engineer

5 months ago

Leander, United States One Source Manufacturing Technology Full time
Job Details

Job Location
One Source Manufacturing Headquarters - Leander, TX

Description

Principal Duties and Responsibilities*:
  • This position coordinates the customer complaint handling and investigation process, providing a key interface between the Customer, Quality Systems, Operations, and. Engineering. This position also supports investigation and closure of internal and external non-conformances.
  • Responsible for the initial review of customer complaints then gathering related facts and information.
  • Responsible for highlighting any potentially reportable events to QS Management per applicable procedures
  • Responsible for the customer complaint handling process, including assisting with assessments to determine potential reportability to customers or regulatory bodies.
  • Responsible for monitoring the progress of complaint handling and investigation, working with applicable individuals and departments to ensure timely complaint processing.
  • Responsible for tracking and trending complaints and preparing complaint analysis reports, highlighting any adverse trends.
  • Responsible for preparing & presenting metrics for Management Review.
  • Responsible for QS MRB review and approvals.
  • Participates in product and process improvements, lifecycle management, risk management, and other product documentation efforts.
  • Responsible for planning & performing CAPA investigations. This may include hands-on evaluation of involved parts or process.
  • Responsible for contributing to the continuous improvement of OSM's products and services.
  • Perform procedures and practices in compliance with global quality & regulatory requirements to meet the needs of OSM's customers & Quality Policy.
  • Responsible for performing tasks to support the quality system and quality policy as directed by QS management.
Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as. computers, phones, and copier/scanner. No travel is expected.

Qualifications

Requirements
  • Bachelor's Degree in Engineering or Quality, Associate's with significant experience
  • Experience in a regulated industry (Aerospace preferred)
  • Proficient with basic statistical data analysis tools and techniques
  • Excellent interpersonal skills
  • Ability to work in a timeline driven environment
  • Strong communication skills both written & oral
  • Excellent computer skills, particularly spreadsheets/graphical software tools (e.g. Excel)
Experience:
  • Aerospace or similar regulated environment: 2 year
  • Complaint Investigation or Quality Engineer: 3 years
  • Knowledge of AS9100D (Preferred)
  • High precision machining experience (Preferred)

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