![TechMD](https://media.trabajo.org/img/noimg.jpg)
IT Field Support Tech
4 weeks ago
At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We're constantly working to improve company culture, whether it's through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
Position Overview
The IT Field Support Technician I primary responsibility is to resolve tickets onsite as assigned and planned out by the Dispatcher. This is including but not limited to troubleshooting, coordinating and communication with customer points of contact while onsite or remote. At times they will work assigned tickets from the remote ticket queue as directed. A successful IT Field Support Technician works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and provide the best customer experience possible while onsite. The ideal candidate is highly focused, comfortable in a fast-paced environment, and has excellent listening and critical thinking skills. This position services clients in and around Tewksbury, MA.
Primary Responsibilities
- Works tickets in order of assignment and plan by the Dispatcher.
- Effectively preps all hardware according to TechMD process & standards to ensure minimal downtime to customer
- Uses time as effectively as possible to assess, plan and resolve Tier 1 issues on site.
- Communicates effectively with all necessary team members to resolve issues in a timely manner.
- Works closely with teammates and customers to relay critical information to and from technicians and customers.
- Follows all Standard Operating Procedures for position, function, and TechMD
- Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
- Follows development plan as outlined by leadership.
- Appropriately documents/updates all information for changes in an infrastructure as new changes are identified.
- Required to participate in on-call rotation per TechMD's On Call Coverage Expectations for location(s) assigned
Requirements
• Must have 1-3 years' experience in a similar position.
• Must have Entry Level understanding of business systems and networking.
• Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
• Must demonstrate excellent customer service skills.
• Strong telephone and verbal communication skills are a must.
• Must thrive in a team environment and demonstrate effective team interaction.
• Must demonstrate the ability to effectively work independently.
• Must have strong organizational, priority and time management skills with the ability to multi-task.
• Must own reliable means of transportation.
• Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report per TechMD's Driving Policy
Benefits
• Medical/Dental/Vision Insurance
• 401k with match
• Generous paid leave policies
• Life Insurance coverage
• Performance-based incentive compensation
-
IT Field Support Tech
1 month ago
Tewksbury, United States TechMD Full timeJob DescriptionJob DescriptionAt TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get...
-
IT Field Support Tech
4 weeks ago
Tewksbury, United States TechMD Full timeJob DescriptionJob DescriptionAt TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get...
-
Field Service Engineer
1 month ago
Tewksbury, United States Mycronic Full timeJob DescriptionJob SummaryUnder the immediate direction of the PG Manager, this position is responsible for providing technical expertise to customers including working with customers to install, maintain and repair purchased products or services. This role will interface directly with customers, sales staff and various levels of management to manage,...
-
Field Service Engineer
4 weeks ago
Tewksbury, United States Mycronic Full timeJob DescriptionJob SummaryUnder the immediate direction of the PG Manager, this position is responsible for providing technical expertise to customers including working with customers to install, maintain and repair purchased products or services. This role will interface directly with customers, sales staff and various levels of management to manage,...
-
Field Service Engineer
1 month ago
Tewksbury, United States Mycronic Full timeJob DescriptionJob Summary Under the immediate direction of the PG Manager, this position is responsible for providing technical expertise to customers including working with customers to install, maintain and repair purchased products or services. This role will interface directly with customers, sales staff and various levels of management to manage,...
-
Expert Field Service Technician
1 week ago
Tewksbury, United States Xylem Full timeJob DescriptionJob DescriptionPosition Summary:Xylem is looking for a traveling Expert Field Service Technician to service customers throughout the United States in our Disinfection division. This position requires travel approximately 3 weeks out of the month, mostly air travel. Rental vehicle, company laptop, credit and card mobile device will be provided....
-
Technical Support Specialist Ii
1 month ago
Tewksbury, United States Thermo Fisher Scientific Full time**Job Position Summary** **Job Title**: Technical Support Application Specialist **Region of coverage**: Global **Reports To**: Global Technical Support Manager **Group/Division**: Analytical Instruments Group (AIG) / Chemical Analysis Division (CAD) **Career Band**: Band 5 (Technical Support Specialist II) **Product Line**: Product Inspection **Key...
-
Technical Support Specialist Ii
3 days ago
Tewksbury, United States Thermo Fisher Scientific Full time**Job Position Summary** **Job Title**: Technical Support Application Specialist **Region of coverage**: Global **Reports To**: Global Technical Support Manager **Group/Division**: Analytical Instruments Group (AIG) / Chemical Analysis Division (CAD) **Career Band**: Band 5 (Technical Support Specialist II) **Product Line**: Product Inspection **Key...
-
Field Sales Engineer
2 months ago
Tewksbury, United States ACEINNA Full timeJob DescriptionJob DescriptionField Sales Engineer - Current Sensor Revolution: Drive Growth in Automotive & BeyondAre you a high-energy sales engineer with a passion for cutting-edge technology and a proven track record of exceeding expectations? Do you thrive in a dynamic environment where you can build lasting relationships and shape the future of current...
-
Field Sales Engineer
4 weeks ago
Tewksbury, United States ACEINNA Full timeJob DescriptionJob DescriptionField Sales Engineer - Current Sensor Revolution: Drive Growth in Automotive & BeyondAre you a high-energy sales engineer with a passion for cutting-edge technology and a proven track record of exceeding expectations? Do you thrive in a dynamic environment where you can build lasting relationships and shape the future of current...
-
Technical Support Specialist II
4 weeks ago
Tewksbury, Massachusetts, United States ThermoFisher Scientific Full timeJob DescriptionJob Position SummaryAs a Technical Support Application Specialist, you will provide application consultation to all customers, internal and external. You will be expected to keep up to date with our technologies/applications and create a strong relationship with anyone requiring support. Utilizing different technologies and through effective...
-
Technical Support Specialist II
4 weeks ago
Tewksbury, Massachusetts, United States ThermoFisher Scientific Full timeJob DescriptionJob Position SummaryAs a Technical Support Application Specialist, you will provide application consultation to all customers, internal and external. You will be expected to keep up to date with our technologies/applications and create a strong relationship with anyone requiring support. Utilizing different technologies and through effective...
-
Technical Support Specialist II
1 month ago
Tewksbury, United States Thermo Fisher Scientific Full timeJob DescriptionJob Position SummaryAs a Technical Support Application Specialist, you will provide application consultation to all customers, internal and external. You will be expected to keep up to date with our technologies/applications and create a strong relationship with anyone requiring support. Utilizing different technologies and through effective...
-
Technical Support Specialist II
4 weeks ago
Tewksbury, United States ThermoFisher Scientific Full timeJob Description Job Position Summary As a Technical Support Application Specialist, you will provide application consultation to all customers, internal and external. You will be expected to keep up to date with our technologies/applications and create a strong relationship with anyone requiring support. Utilizing different technologies and through...
-
Technical Support Specialist II
4 weeks ago
Tewksbury, United States ThermoFisher Scientific Full timeJob Description Job Position Summary As a Technical Support Application Specialist, you will provide application consultation to all customers, internal and external. You will be expected to keep up to date with our technologies/applications and create a strong relationship with anyone requiring support. Utilizing different technologies and through...
-
Nursing Tech/CNA
2 weeks ago
Tewksbury, Massachusetts, United States IntelyCare Full timeYou can earn as much $35 per hour as a Certified Nursing Assistant (CNA) in Tewksbury, Massachusetts, and the surrounding area, without having to choose between a career and a personal life because you set your own schedule. At IntelyCare, we value the importance of a real work-life balance with the freedom to choose your own shifts at any of our partner...
-
Industrial Gas Field Service Specialist
3 weeks ago
Tewksbury, United States Linde Gases US Full timeElevate your career to new heights and indulge in a substantial benefits package as you earn over $82,000 annually, in addition to a $10,000 sign on bonus ! This is your chance to get your foot in the door with an industry leader in industrial gas and engineering. Take advantage of having the autonomy to work independently while receiving the additional...
-
Direct Support Professional 2
1 month ago
Tewksbury, United States Bridgewell Full timeJob DescriptionJob DescriptionBridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services,...
-
Direct Support Professional 2
1 month ago
Tewksbury, United States Bridgewell Full timeJob DescriptionJob DescriptionBridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services,...
-
Direct Support Professional 2
4 weeks ago
Tewksbury, United States Bridgewell Full timeJob DescriptionJob DescriptionBridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services,...