Machine Learning Customer Engineer

4 weeks ago

New York, New York, United States Snorkel AI Full time

We're on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world's largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler

(This role can be remote or hybrid role based in New York City or Redwood City or Redwood City + San Francisco)

Machine Learning Support Engineer

As a Machine Learning Support Engineer (MLSE), you are integral to the post-sales journey for our enterprise customers. In this role, you will do more than manage issues and SLAs, you will help solve complex customer problems, collaborate cross-functionally with field and engineering resources, and serve as a trusted advisor. You will shepherd customers through their Snorkel journey and provide them with the guidance and knowledge required to accomplish their strategic goals using our product. The MLSE is an ultimate problem solver, provides creative solutions, actively contributes to the company's growth and helps shape our product.

If growing your skills and solving some of the most challenging real world machine learning problems excites you, continue reading.
Main Responsibilities

  • Partner with Snorkel Flow users to design, build, troubleshoot and deploy AI applications.
  • Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.
  • Perform live working sessions to analyze and address customer reported issues.
  • Prioritize, document and coordinate customer issues with account assigned ML Success Managers and the Snorkel engineering team.
  • Contribute to internal and external guides and docs, improving our self-service support materials.
  • Become an expert in the Snorkel Flow platform and assist our customers do the same.
  • Drive improvements in issue triage, reporting, and analysis to better understand customer pain points.
  • Be the voice for our customers and represent their needs and concerns to help drive our product roadmap.
  • As one of the first members of our Customer Success Team, you'll play a key role in shaping our processes, best practices and the Snorkel product.
Minimum Qualifications
  • 2+ years experience working in a technical customer-facing role.
  • B.S. degree in a quantitative field such as Computer Science, Engineering, or comparable degree/experience.
  • Proficient in Python.
  • Previous experience with cloud infrastructure providers such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.
  • Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage customer requests.
  • Experience with common support software like Zendesk, Jira, and Slack.
Preferred Qualifications
  • Track record of collaboration across field and engineering teams to manage support issues and resolution within accounts.
  • Previous experience working on machine learning projects or industry knowledge of standard technologies in the machine learning space.
  • 2+ years experience programming as a software engineer or personal projects.
  • Experience with deploying and operating Kubernetes applications.
The salary range for our Tier 1 locations of San Francisco, Seattle, Los Angeles & New York is $120,000 - $160,000. All offers include equity compensation in the form of employee stock options.

#LI-SH1

Be Your Best At Snorkel

Snorkel AI is on a mission to make machine learning practical for everyone, and it starts with building a team that welcomes, represents and gives opportunity to all. We work at the frontier of AI and software engineering, and believe that underrepresented communities need to play a part in shaping the future of these fields. At Snorkel AI, we actively work to create an environment that values end-to-end ownership, diverse forms of impact, and opportunities for personal growth.

Snorkelers are supported by an amazing team and an amazing set of benefits. For Full-time employees, we offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future and our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more - like our workstation setup allowance - on our Careers page.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Machine Learning Engineer

    4 weeks ago

    New York, New York, United States Harnham Full time

    Machine Learning Engineer - AdTechNew York, New York (hybrid)$180,000 - $200,000 + bonus + benefitsTHE COMPANY This company is an innovative advertising agency that's disrupting the adtech/marketing industry. They've built a brand new product that uses the power of AI to create revenue-producing, real-time customer analytics. They are looking for an...

  • Machine Learning Engineer

    2 weeks ago

    New York, New York, United States Dstillery Full time

    About Dstillery Dstillery is the leading AI ad targeting company. We empower brands and agencies to target their best prospects for high-performing programmatic advertising campaigns. Backed by our award-winning Data Science, Dstillery has earned 24 patents (and counting) for the AI technology that powers our precise, scalable audiences. Our newest...

  • Machine Learning Engineer

    4 days ago

    New York, New York, United States Capital One Full time

    Data Science at Capital OneWe are a team of data scientists and engineers who are passionate about using data and analytics to drive business outcomes. We are seeking an Aplied Researcher II to join our team, who will partner with us to develop and deploy AI models and solutions that change the way customers interact with their money.The ideal candidate will...

  • Machine Learning Engineer

    4 weeks ago

    New York, New York, United States Inizio Partners Full time

    About the job Machine Learning Engineer (GCP) Role: Machine Learning Engineer- 2 Positions Overall experience of minimum 7 years and machine learning experience of at least 3 - 4 years. Location- Remote Overview: As a GCP ML Engineer, you'll design, develop, and maintain machine learning pipelines and infrastructure on the Google Cloud Platform (GCP)....

  • Machine Learning Engineer

    3 weeks ago

    New York, New York, United States PhysicsX Full time

    PhysicsX is a deep-tech company of scientists and engineers, developing machine learning applications to massively accelerate physics simulations and enable a new frontier of optimization opportunities in design and engineering. Born out of numerical physics and proven in Formula One, we help our customers radically improve their concepts and designs,...

  • Machine Learning Engineer

    3 weeks ago

    New York, New York, United States PhysicsX Full time

    PhysicsX is a deep-tech company of scientists and engineers, developing machine learning applications to massively accelerate physics simulations and enable a new frontier of optimization opportunities in design and engineering. Born out of numerical physics and proven in Formula One, we help our customers radically improve their concepts and designs,...

  • Machine Learning Engineer

    4 days ago

    New York, New York, United States PhysicsX Full time

    Company OverviewPhysicsX is a leading deep-tech company that leverages machine learning to accelerate physics simulations and drive innovation in design and engineering. Our team of scientists and engineers develop cutting-edge applications that transform industries such as Space, Aerospace, Medical Devices, Additive Manufacturing, Electric Vehicles,...

  • Machine Learning Engineer

    3 weeks ago

    New York, New York, United States Ideogram Full time

    Ideogram's mission is to help people become more creative. Our thesis is that everyone has an innate desire to create. We are developing state-of-the-art AI tools that will make creative expression more accessible and efficient. We are pushing the limits of what's possible with AI, with a focus on creativity and a high standard for trust and safety. Our...

  • Senior Machine Learning Engineer

    4 days ago

    New York, New York, United States Tech Tammina Full time

    Job DescriptionTech Tammina is seeking a highly experienced Senior Machine Learning Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing and deploying machine learning models that drive business growth and improve customer experiences. Responsibilities:Designing, developing and deploying...

  • Machine Learning Engineer

    4 weeks ago

    New York, New York, United States Harnham Full time

    Machine Learning Engineer AdTech Fully Onsite (New York City) $150,000-$175,000 Harnham is partnering with an ad technology firm that provides services to help advertisers optimize their ad campaigns. Their tools are used to help maximize engagement and conversion of ads. This firm is looking for a Machine Learning Engineer to join their Data Science team....

  • Machine Learning Engineer

    17 hours ago

    New York, New York, United States EX2 Outcoding Full time

    Become an Outcoder as a Machine Learning Engineer We seek a Machine Learning (ML) Engineer to help us create artificial intelligence products. Machine Learning Engineer responsibilities include creating machine learning models and retraining systems. To do this job successfully, you need exceptional skills in statistics and programming. We want to meet...

  • Machine Learning Engineer

    4 weeks ago

    New York, New York, United States Hang Defunct Full time

    Hang is building the future of loyalty for brands. Hang is the next generation brand loyalty & membership platform. By harnessing the power of personalization, gamification, and its integrations ecosystem, Hang provides brands with a radically new type of loyalty experience for their customers. Today, they work with a variety of major brands (such as Ulta...

  • Machine Learning Engineer

    4 weeks ago

    New York, New York, United States Apollo Solutions Full time

    Machine Learning Engineer Apollo Solutions have partnered with a leading AI/ML start-up headquartered in New York with a remote first policy across the US. They are developing cutting edge Machine Learning models to revolutionize how sales teams' function. They have recently raised funding from top venture capital firms and are looking to grow out their...

  • Machine Learning Engineer

    17 hours ago

    New York, New York, United States Chalk Full time

    About ChalkInstead of relying on dated technologies like Spark, we built Chalk from the ground up to provide a best-in-class experience for our users - the experience we've always dreamed of. Chalk makes it simple to integrate new features, backtest changes, and deliver real-time machine learning and generative AI.Chalk's infrastructure is not just about...

  • Machine Learning Engineer

    4 days ago

    New York, New York, United States CHALK INC Full time

    About Chalk Instead of relying on dated technologies like Spark, we built Chalk from the ground up to provide a best-in-class experience for our users - the experience we've always dreamed of. Chalk makes it simple to integrate new features, backtest changes, and deliver real-time machine learning and generative AI. Chalk's infrastructure is not just about...

  • Machine Learning Engineer

    2 weeks ago

    New York, New York, United States Harnham Full time

    Machine Learning Engineer Advertising $180,000-$200,000 Hybrid - 3 days onsite in NYC About the Company Harnham is partnering with a forward-thinking advertising services company specializing in performance branding - leveraging AI, data science, and machine learning to optimize digital campaigns at scale. With a focus on cutting-edge ad technology, they...

  • Machine Learning Engineer

    4 weeks ago

    New York, New York, United States M-Logic, Inc. Full time

    MACHINE LEARNING ENGINEERPremier global non-bank financial services firm looking for a machine learning engineer with an entrepreneurial mindset and strong interest in using LLMs and classical machine learning techniques to help drive a multi-billion dollar business. Strong Python, system design, and deployment experience required.Qualifications Bachelor's...

  • Machine Learning Engineer

    3 weeks ago

    New York, New York, United States FORDER I.T. Full time

    We are currently seeking a talented and innovative Machine Learning Developer to join our clients dynamic team. In this role, you will collaborate closely with our researchers to leverage your expertise in machine learning and software engineering. As a Machine Learning Developer, you will play a key role in the design, development, and maintenance of...

  • Machine Learning Engineer

    2 weeks ago

    New York, New York, United States Harnham Full time

    Machine Learning Engineer AdTech Hybrid (4 days a week in NYC)$200,000 - $220,000 USD/yr + bonus Our client is a fast-growing technology company that is transforming the advertising industry by developing cutting-edge automation and optimization solutions. With a strong track record in helping major brands maximize ad performance, they are now expanding...

  • Senior Machine Learning Engineer

    3 days ago

    New York, New York, United States Harnham Full time

    Senior Machine Learning Engineer - AdTech REMOTE Compensation: $220,000 - $240,000 + bonus + benefits ABOUT THE COMPANY This company is revolutionizing the advertising industry with cutting-edge technology, utilizing AI to deliver real-time customer analytics that drive revenue. They are expanding their team to include a talented ML Engineer who will...