System Support Specialist

3 weeks ago

Austin, United States Upbring Full time
Overview

About Us

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

What You'll Do

The System Support Specialist is responsible for managing and responding to trouble tickets through the online help desk system by providing first level technical support for internal workplace technologies and their users. The System Support Specialist provides accurate and timely solutions that allow users to effectively access their computer software and hardware.

Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

Responsibilities

We Are Warriors | We Set the Standards for Child Welfare

Work Standards 

  • Provide Help Desk level support
  • Troubleshoot common workplace technologies
  • Monitor and respond to trouble tickets and calls to the Help Desk in a timely manner
  • Isolate and document problem trends
  • Complete hardware and software configuration and deployment
  • Provide technical support for new systems during the implementation process
  • Other duties and special projects as assigned

Communication  

  • Document and maintain troubleshooting data, evaluate, and analyze incident reports for recurring problems using Help Desk software
  • Discuss problem trends with administrators
  • Isolate and communicate a clear path to resolution during any troubleshooting
  • Communicate with administrators during escalations

We Are Servants| We Help Others

Teamwork

  • Assist Systems Administrators with Active Directory maintenance and minor troubleshooting
  • Work closely with System Administrators to test and implement new systems and upgrades
  • Work closely with the IT Help Desk Manager/System Administrators to ensure operations are efficiently supporting user needs in line with department and organizational objectives

We Are Family | We Are Passionate & Compassionate

Building Relationships

  • Develop and maintain productive relationships with users, management, clients, and vendors
  • Work as part of the team with professionalism by modeling a positive and engaging attitude towards work relationships
  • Escalate user and systems level issues to vendors, consultants, or management when deemed necessary
  • Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflect positively on the Agency and is consistent with Agency policies and practices
  • Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s)s, staff, and the community
Qualifications

Minimum Qualifications

  • Associate degree in Computer Science, Information Technology, or closely related field (additional experience may be considered in lieu of education)
  • 2 years of experience in technical or Help Desk support

Knowledge, Skills, & Abilities

  • Awareness of Active Directory
  • Ability to efficiently troubleshoot and document technical issues
  • Strong working knowledge of Windows 10, Microsoft Office products
  • Basic network connectivity and troubleshooting experience
  • Strong customer service skills with the ability to establish a positive rapport with clientele
  • General knowledge of common workplace technologies and their supporting infrastructure
  • Demonstrate strong problem-solving skills, with the ability to think critically and present creative solutions
  • Ability to work in an organized and detailed manner while managing competing requests

Perks at Upbring

  • Competitive PTO & paid holidays 
  • Health, dental, vision insurance & more 
  • 403(b) Plan
  • Employee Assistance Program
  • 24/7 access to telemedicine and counseling services 
  • Discounted Gym Memberships 

Physical Demands & Work Conditions

  • This position requires sitting, looking at, and using a computer for long periods of time
  • Lift, push, pull, move up to 50 lbs. and use equipment and/or work with other team members to move, push, pull, lift anything over 50 lbs.
  • Overtime as needed

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things up close, and the ability to adjust focus.

Diversity. Equity. Inclusion. Belonging  

We are a diverse and inclusive organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best to fulfill our mission to break the cycle of child abuse. 

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.

  • System Support Specialist

    2 weeks ago

    Austin, United States Upbring Full time

    Overview: **About Us** At Upbring, **we are servants** on a mission to break the cycle of child abuse. **We are warriors**, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. **We are a family** who values innovation, empathy, patience, understanding and trustworthiness. **What You'll...

  • System Support Specialist

    3 weeks ago

    Austin, United States Upbring Full time

    Overview: About Us At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. What You'll Do The System Support...

  • System Support Specialist #2248

    1 month ago

    Austin, United States Genius Road, LLC Full time

    System Support SpecialistContract Length: 12-18 monthsLocation: Austin, TX (Hybrid – 2 days/week onsite)Our client is looking for a dynamic, energetic System Support Specialist  who welcomes all tasks with a smile and a positive attitude!  The ideal consultant will enjoy the challenge of working on multiple projects with minimal supervision and have the...

  • System Support Specialist #2248

    3 weeks ago

    Austin, United States Genius Road, LLC Full time

    System Support SpecialistContract Length: 12-18 monthsLocation: Austin, TX (Hybrid – 2 days/week onsite)Our client is looking for a dynamic, energetic System Support Specialist  who welcomes all tasks with a smile and a positive attitude!  The ideal consultant will enjoy the challenge of working on multiple projects with minimal supervision and have the...

  • Systems Support Specialist III

    1 month ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: The Systems Support Specialist III duties include software installations, troubleshooting/diagnosing complex hardware, software, and network performance problems. Duties may be accomplished via telephone support calls or email communication. Maintain technical expertise on hardware, software, telephony, network configurations, or...

  • Systems Support Specialist III

    4 weeks ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: The Systems Support Specialist III duties include software installations, troubleshooting/diagnosing complex hardware, software, and network performance problems. Duties may be accomplished via telephone support calls or email communication. Maintain technical expertise on hardware, software, telephony, network configurations, or...

  • System Support Specialist

    3 days ago

    Austin, United States Diocese of Austin Full time

    Job DescriptionJob DescriptionJob Summary: The System Support Specialist is responsible for first point of contact for diocesan staff and subsidiaries seeking assistance for technical issues regarding technology. The position provides services over the phone and in person and frontline troubleshooting from start to finish. The position reports to the...

  • System Support Specialist

    2 days ago

    Austin, United States Diocese of Austin Full time

    Job Summary: The System Support Specialist is responsible for first point of contact for diocesan staff and subsidiaries seeking assistance for technical issues regarding technology. The position provides services over the phone and in person and frontline troubleshooting from start to finish. The position reports to the Director of Information Technology...

  • Senior System Support Specialist

    1 month ago

    Austin, United States Upbring Full time

    Overview About Us At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. What You'll Do The Senior System...

  • Senior System Support Specialist

    3 weeks ago

    Austin, United States Upbring Full time

    Overview About Us At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. What You'll Do The Senior System...

  • IT Support Specialist

    6 hours ago

    Austin, United States augmentjobs Full time

    Job DescriptionJob DescriptionJob Description:We are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our internal users and ensuring the smooth operation of IT systems and services. You will diagnose and resolve technical issues, install and...

  • IT Support Specialist

    4 days ago

    Austin, United States Outdoor Voices Full time

    **IT Support Specialist** * Austin, TX * Full-Time * IT Support Specialist Outdoor Voices is looking for an IT Support Specialist to join our Technology team. Reporting to the IT Manager, youll leverage your technical and interpersonal skills to assist HQ employees our and fleet of retail stores across the country with day to day technology needs. Were a...

  • IT Support Specialist

    3 weeks ago

    Austin, United States Collegis Education Full time

    Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes...

  • IT Support Specialist

    1 week ago

    Austin, Texas, United States Collegis Education Full time

    Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes...

  • IT Support Specialist

    3 weeks ago

    Austin, United States Collegis Education Full time

    Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes...

  • IT Support Specialist

    4 days ago

    Austin, United States Collegis LLC Full time

    Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes...

  • Health Plan Claims System Support Specialist

    3 weeks ago

    Austin, United States Central Health Full time

    Overview: As the Health Plan Claims System Support Specialist for a Health Maintenance Organization (HMO) and other Health Plans based in Texas, you will implement within the claims management system software the manual non-automated configuration process and report design as needed to optimize the claims process and coordinating...

  • IT Support Specialist

    4 weeks ago

    Austin, United States Collegis Education Full time

    Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes...

  • IT Support Specialist

    2 weeks ago

    Austin, United States Collegis Education Full time

    Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes...

  • IT Support Specialist

    3 weeks ago

    Austin, United States Collegis Education Full time

    Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes...