Configuration Manager

Skills Configuration management, Configuration, ITIL, Asset, CMDB, Governance Top Skills Details Configuration management,Configuration,ITIL,Asset Description REQ Qual Notes • Looks after configuration management space, the security of our devices, platforms, databases, network devices, etc. • We measure against our base lines for let’s say a server, reporting in place and monitor to compare against our security baselines, differences and not approved we track it and remediate it • Team that governs that through different workflows and processes • Ideally someone who has experience within configuration management • It’s not about supporting just CMDB and asset management, asset families, then huge number of Cis • Someone with ITIL, service management background , ITSM, infrastructure background • Looking for someone who can: o Articulate things/process, high visibility and scrutiny from risk and audit as they always look at the configuration management o Understand from an ITIL or ServiceNow perspective what configuration management is • Need someone local to Columbus Job Description: Job Title: Configuration Management Lead Location: Columbus, OH Job Summary The Configuration Management Lead (CML) will serve on the TIPS Governance team, whose goals are to assist in the overall coordination of activities related to the audit and remediation of risk. The CML will be responsible for ensuring the configuration of IT Assets (i.e., hardware, software) follow security and standards, and that associated processes, policies and procedures meet reporting, compliance, regulatory, operational, audit and risk requirements. This role aligns to the Process Governance function within the TIPS Governance team and requires the individual to be a leader, self-motivated and tenacious, thrive in a collaborative, fast-paced environment, and drive tasks to completion on agreed schedules. As the CML, you will bring value by understanding overarching roadmap initiatives, such that s/he can assist the team in the appropriate decomposition and prioritization of work. To be successful the candidate must be driven, well-organized, and give strong attention to detail. Job Description • Manage the day-to-day governance activities of the Configuration Management process for in-scope IT Assets to ensure compliance with standards • Develop, implement, and mature configuration management practices, solutions, and controls to support the Configuration Management roadmap • As a stakeholder in the Configuration Management 2.0 Program, provide technical subject matter expertise to the Program Manager and in-scope platform resources to ensure the goals of the program are delivered on-time • Evaluate/onboard additional platforms to increase coverage in the enterprise and build a roadmap for 2023 and beyond • Improve and maintain baseline approval processes in partnership with InfoSec architects and risk partners • Provide guidance to IT Asset owners on drift reporting and mitigation processes • Mature ServiceNow workflows, data structures, and overall data availability • Mature and optimize governed processes with emphasis on automation • Mature reporting including depth of data as well as breadth of the process footprint to drive governance, risk metrics, security analysis, process efficiency, modeling, and controls • Mature key performance indicators (KPI), and critical success factors (CSF) in alignment with the business needs and leadership vision • Increase governed process visibility through dashboards and other presentations of metrics (including KPIs and CSFs) for measuring compliance with controls and standards • Continually evaluates standards and controls for fit and compliance prior to scheduled reviews and testing • Directs, prioritizes, and schedules audits of the process; ensures that any corrective actions identified are carried out • Ensures that relevant CI data in CMDB is maintained by following approved Configuration Management processes, procedures, and control compliance, highlighting anomalies and errors and takes appropriate action • Coordinates Configuration Management issues with other departments when needed • Provides training to IT Asset owners in support of Configuration Management • Champion process improvements, simplification, and automation across the enterprise • Engages with other teams to keep an up-to-date view on their objectives and activities Required Skills • Excellent interpersonal and communication skills; ability to form strong relationships • Experience of IT service management principles including management of configuration items (CIs) • Good understanding of CIS Benchmarks and how they relate to security configurations/baselines • Must be detail oriented, analytical, and self-directed to make decisions supported by thorough data analysis • Experience of cloud technologies, in particular AWS • Bachelor's degree in an IT field of study • ITIL certified • 8+ years of experience in IT with infrastructure background • 5+ years of experience in Configuration Management • 5+ years of experience in ITIL process • 3+ years of ServiceNow experience • 3+ years of experience in Agile practices Preferred Qualifications: • Master’s degree or higher • 10+ years of experience in IT with infrastructure background • 8+ years of experience in Configuration Management • Data Lake experience/exposure, especially in AWS • ServiceNow development/design experience, API/REST • Current or held certifications such as ITIL, IAITAM, and Agile/Scrum • Ability to develop and refine processes to adhere with security controls • Tableau reporting experience • Python scripting experience/knowledge Pay and Benefits The pay range for this position is $50.00 - $65.00 • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Columbus,OH. Application Deadline This position will be accepting applications until Dec 19, 2024. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.