Seeking an independent, compassionate Receptionist to join our team

Why Farmingdale Dog and Cat Clinic in Farmingdale, NY?

We're focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with conventional radiography, digital dental radiography, in-house labs, and ultrasound.

Our team wants you to know...

"With the extraordinary growth we have seen over the last two years, work keeps me busy and engaged, and that makes me happy. Also the support and caring from the team at VPP makes it easy to want to work here and come to work every day. When your boss / management treats you well and truly cares, it motivates you to want to be there and do your best."

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Who are we looking for?

Applicants must have 1+ years of front desk experience, a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.

Schedule:
This is a part-time need working 20-24 hours/week.

Responsibilities:

• Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
• Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
• Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
• Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
• Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary: $18-$20/hr based on experience and skillset.
• 401(k) plan
• Continuing education allowance for licensed technicians
• Guardian voluntary benefits

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