NOC Technician

Location(s)
Birmingham, Alabama

Details

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Network Operating Center (NOC) Operators provide the monitoring of network and system security, performance, and backup processes. The NOC Operator will utilize monitoring, alerting and ticketing tools; utilize, maintain and expand the knowledge base; must be able to troubleshoot, report on and escalate issues when necessary. This candidate must understand products, alerting and reporting protocols, be able to follow instructions and procedures, and work well alone and in a team environment.

This position will be for Third Shift at our NOC in downtown Birmingham, AL. Standard work schedule will be 3rd shift (10:00 pm to 7:00 am) Tuesday thru Saturday.

Responsibilities

• Proactively monitor data and communications networks to ensure 24x7 operation and that systems are available to all users
• Document and resolve data communications problems
• Develop and follow troubleshooting procedures in an effort to resolve problems
• Contact users to correct and maintain operations
• Escalate problems as needed to tier 2 and 3 support
• Records daily statistics
• Open, update, and close trouble tickets
• Respond to alerts/alarms according to Standard Operating Procedures
• Manage trouble-ticketing system ensuring accurate and up-to-date information
• Work with internal and external groups during routine deployment
• Collaborate with internal and external groups to help identify and resolve issues affecting our services
• Develop and maintain NOC policies, procedures and tools

Qualifications

• 6 months previous computer mainframe experience and/or 6 months exposure to Control-M, JAMS, and ServiceNow experience preferred.
• Ability to solve problems, work independently, and organize work.
• Knowledge or previous experience using Control-M, App Dynamics or Splunk a plus.
• Previous NOC experience a plus.
• Good understanding and experience with monitoring all IT components.
• Availability to work 3rd shift (10:00 pm to 7:00 am) Tuesday thru Saturday.
• This is an in-office position.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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