Overview

Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. We are on the lookout for a Hotel Clerk to join the Yugo team

Our Hotel Clerk is part of a team of awesome Yugoers across the globe, they are #Futureshapers who want to positively influence and shape the lives of other students and fellow Yugoers.

Responsibilities

Key Responsibilities

• Drive Guest Experience
• Meet, greet, and engage with our guests and visitors.
• Support our guests by responding promptly to requests.
• Maintain general appearance of hotel rooms and lobby by daily cleaning of floors and shared spaces.
• Prepare for guest stays by confirming rooms are clean to our standards and correcting any issues found.
• Plan and prepare for following day check ins and outs. Administration of Our Spaces
• Complete general administrative tasks; answering the phones, returning emails, and filing documents.
• Report to work timely and in complete uniform
• Follow all company policies and procedures, including safety, emergencies, and energy.
• Respond to questions and make reservations as they come in daily.
• Monitor guest bookings and ensure availability is updated on listing sites.
• Oversee general operations of Yugo Guest Suites and manage housekeeping assignments.
• Get things done Support the team by assisting with other duties as assigned.

Key Skills & Capabilities

• Customer Focus. Able to ensure students and guests have the best experience and are confident in dealing with a range of support requirements and issues.
• Interpersonal Skills. Great communications skills in both written and oral English.
• Proactive and Organized. Have a bias for action, anticipates, and responds timely to students/guests and fellow Yugoers needs.
• Administrative Skills. Computer literate with strong application of Microsoft programs Outlook, Excel, Word and PowerPoint.

What else?
This list is by no means comprehensive but in short, your main responsibility is to ensure that we deliver the best possible experience for our students; supporting them to live their best life while driving great student engagement and customer service in our spaces. This position is paid biweekly at a rate of $19.00 - $21.00 / hour.

Qualifications

Experience and Knowledge
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential:

• Relative experience in an administrative role
• Great customer service and communication skills, being able to effectively engage with people at all levels (orally and in writing)
• Ability to be proactive with strong problem-solving skills and initiative.
• Highly organized individual with the ability to take on multiple tasks regularly.
• Intermediate skills in using MS Office and online systems / databases.
• Resilience and adaptability, as well as a great cultural diversity awareness.
• Ability to maintain open communication with General Manager and Maintenance Supervisor.

Desirable:

• Experience of working within the student accommodation or hospitality sector.
• Hospitality/Customer service previous experience.

The Yugo team is a force for good, our mission is to harness this passion to deliver an extraordinary living experience that supports the transition to and from student life.

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