IT Application Trainer

Our Washington, DC client is seeking an IT Application Trainer for a contract opportunity within the Workplace Technology team. The team seeks to provide high quality technical guidance and support for all workstation system needs for the client. With a strong focus on customer service, Workplace Technology aims to provide technology to support the productivity of staff, and to provide appropriate access to client information to further the goals of the organization.

Hybrid schedule - 2-3 days onsite (Washington D.C., District of Columbia)

Job Description -

• As an IT Workplace Technology Application Trainer, you will be responsible for developing and conducting training programs for various IT applications used within the organization.
• Your role will involve understanding the functionalities and intricacies of these applications and effectively transferring this knowledge to employees, enabling them to utilize these tools efficiently in their roles.
• You will work closely with the IT department and other stakeholders to identify training needs, design curriculum, deliver training sessions, and assess the effectiveness of the training programs.

1. Curriculum Development:

• Collaborate with the IT department and relevant stakeholders to identify training needs and objectives.
• Design comprehensive training curriculum for various IT applications, ensuring alignment with organizational goals and user requirements.
• Develop training materials such as manuals, presentations, and e-learning modules.

1. Training Delivery:

• Conduct engaging and informative training sessions for employees at all levels, both in-person and virtually.
• Customize training content to suit different learning styles and proficiency levels.
• Provide hands-on demonstrations and simulations to reinforce learning.
• Offer ongoing support and assistance to trainees during and after training sessions.

1. Evaluation and Feedback:

• Implement assessment methods to evaluate the effectiveness of training programs.
• Gather feedback from participants to identify areas for improvement and make necessary adjustments to training materials and delivery methods.
• Monitor trainee progress and provide additional support or refresher training as needed.

1. Documentation and Reporting:

• Maintain accurate records of training sessions, attendance, and participant feedback.
• Prepare reports on training activities, outcomes, and recommendations for management review.
• Document best practices, tips, and troubleshooting techniques for IT applications and make them accessible to employees.

1. Stay Updated:

• Keep abreast of the latest developments and updates in IT applications relevant to the organization.
• Continuously enhance personal knowledge and skills through self-study, attending workshops, or pursuing relevant certifications.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT training or education, preferably in a corporate setting.
• Proficiency in various IT applications, such as Microsoft Office Suite, customer relationship management (CRM) software, enterprise resource planning (ERP) systems, etc.
• Strong communication and presentation skills, with the ability to convey technical concepts clearly and concisely to diverse audiences.
• Excellent interpersonal skills and the ability to collaborate effectively with colleagues at all levels of the organization.
• Demonstrated ability to adapt training content and delivery methods to meet the needs of different learners.
• Experience with instructional design principles and learning management systems (LMS) is a plus.
• Patient, approachable, and enthusiastic about helping others learn and succeed.