Cashier/Customer Service Representative

2 weeks ago

Waukesha, United States Carroll University Full time
Description

Description:

At Carroll University, we are committed to identifying and employing strategies to support our goal to be and remain a socially just organization. Rooted in the Presbyterian (U.S.A.) heritage, we respect all aspects of diversity, embrace the practice of equity, expect inclusion, and embrace belonging throughout our community. Therefore, we seek applicants who can demonstrate their understanding of justice and who can inspire our increasingly diverse student population.

Responsibilities:

• Maintain an open awareness surrounding the student, parent, faculty/staff experience in the business office.
• Interact with students, parents and faculty/staff to provide positive customer service including answering questions, problem solving and processing cash and credit card transactions. Interaction includes in-person, telephone, email and other media.
• Monitor and facilitate a high standard of Customer Service in the Business Office by collaborating with colleagues to establish benchmarks for service and measuring success.
• Understand student, faculty/staff transactions involving the business office, including student account functions. Be able to perform transactions accurately, and to work in various automated and manual systems. Examples of student account transactions include payment processing, payment plans, refunds and loan administration.
• Prepare and send correspondence such as statements, collection letters and IRS form 1098-T's.
• Open/Close the Business Office, including door security, signage, cash drawers and computer systems at opening and close of business day.
• Maintain ownership/responsibility of the Business Office processes, supplies, and general organization of the cashier windows and lobby area.
• Cashier duties include point of contact for Business Office cash drawers, processing deposits from other intercampus deposits, and student check distribution.
• Order petty cash from the bank and verify funds received from bank.
• Receive and distribute Business Office/Finance mail daily.
• Scan/File Business Office documentation for cashier reports, finance, and student accounts.
• Assist with communication from the Business Office, including Business Office website, emails, handbooks, brochures and student orientation.
• Work closely with the Registrar, Student Financial Aid, Admissions, Student Services, Housing, Food Service, and other university departments to resolve student concerns and provide information.
• Coordinate and support Business Office colleagues enter approved transactions needed to resolve student account balances.
• Perform other duties as assigned by Accounts Receivable Manager.

Qualifications:
Education and/or Experience:
• High School diploma or equivalent required
• Previous experience with students in a higher education environment
• Proven finance/accounting/communication skills
• Prior cashier/cash application experience preferred
• Prior experience in an administrative or office setting required

Technology Skills:
• Proven computer and keyboard skills
• Experience with software applications
• Proficient in Microsoft office applications; Word and Excel

Human Relations Skills:
• Excellent interpersonal skills
• Ability to work effectively with people regardless of their age, gender, race, sexual orientation, ethnicity, religion, ability, socio-economic background, or job type.
• Effective telephone etiquette, verbal and written communication skills
• Ability to work effectively and positively with members of the university's many constituencies
• Able to maintain confidentiality
• Able to work and make decisions independently
• Possess exceptional Customer Service skills, including tact and friendliness
• Able to multi-task

Other:
• Professional and businesslike demeanor
• Attention to detail
• Ability to add, subtract, multiply, and divide.
• Ability to work occasional weekend hours during student orientation and move-in days

Physical Demands:
• Able to sit for extended periods of time
• Able to lift and carry up to 10 pounds
• Able to frequently change position, standing and sitting

Compliance:
• Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at the Department of Public Safety, at 208 Wright St., Waukesha, WI 53186.

Requirements

Please submit a cover letter and resume for this position along with this electronic application.

Carroll University makes employment opportunities available to qualified individuals whose skills and experience make them suitable candidates for placement. Candidates must be willing and able to support and advance the University mission.

Carroll University does not discriminate in any manner contrary to law or justice on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability or veteran's status in administration of programs or in the employment of faculty and staff.

The employment opportunities list is updated periodically based on openings. Applications will be accepted only for vacancies currently listed. All inquiries will be kept strictly confidential.

  • Customer Service Representative

    4 weeks ago

    Waukesha, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Waukesha, WI, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Customer Service Representative

    2 weeks ago

    Waukesha, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Waukesha, WI, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Customer Service Representative

    4 weeks ago

    Waukesha, United States Caliber Collision Full time

    **JOB SUMMARY** **Caliber Collision** has an immediate job opening for a **Customer Service Representative **to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when...

  • Customer Service Representative

    3 weeks ago

    Waukesha, United States U-Haul Full time

    Location: 1450 S West Ave, Waukesha, Wisconsin 53189 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Waukesha, United States NAS Management Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated Customer Service Representative to add to our diverse team of professionals.Our...

  • Customer Service Representative

    2 weeks ago

    Waukesha, United States NAS Management Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated Customer Service Representative to add to our diverse team of professionals.Our...

  • Customer Service Representative

    4 weeks ago

    Waukesha, United States Allstate - Wagner Insurance Agency Full time

    Job DescriptionJob DescriptionOur office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a part-time and full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new...

  • Customer Service Representative

    3 weeks ago

    Waukesha, United States Milwaukee Sales Firm Full time

    Job DescriptionJob DescriptionMonarch Evolution is a privately owned marketing and sales firm based in Milwaukee. We specialize in producing direct and engaging service campaigns that are designed to bring a brand directly to its customer base. Currently, we are actively searching for top talent to join our Customer Service Team.The Customer Service...

  • Customer Service Representative

    2 weeks ago

    Waukesha, United States Qualfon Full time

    **Customer Service Representative** **Location:** Waukesha, Wisconsin, US **Job Summary** Main objectives and duties: **1. Call Handling.** * Resolves product or service problems by accurately understanding the customers issue. * Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution *...

  • Cashier

    3 weeks ago

    Waukesha, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! **Meijer Rewards** - Weekly pay - Scheduling flexibility - Paid parental leave - Paid...

  • Cashier>

    3 weeks ago

    Waukesha, United States Blain's Farm & Fleet Full time

    Blain's Farm & Fleet - 2310 Kossow Road [Retail Cashier / Team Member] As a Cashier at Blain's Farm & Fleet, you'll: Assist customers with checkout and payment transactions; Provide Customer Service, greeting and thanking the customer; Offer/sell BEST plans (Extended Service Terms); Offer/sell the private label credit card; Scan and bag customer purchases;...

  • Cashier>

    2 weeks ago

    Waukesha, United States Blain's Farm & Fleet Full time

    Blain's Farm & Fleet - 2310 Kossow Road [Retail Cashier / Team Member] As a Cashier at Blain's Farm & Fleet, you'll: Assist customers with checkout and payment transactions; Provide Customer Service, greeting and thanking the customer; Offer/sell BEST plans (Extended Service Terms); Offer/sell the private label credit card; Scan and bag customer purchases;...

  • Customer Service Representative

    4 days ago

    Waukesha, United States Metal-Era, Inc. Full time

    **Customer Service Representative** Metal-Era holds the broadest portfolio of tested roofing and perimeter securement solutions on the market. We design and manufacture building envelope components that keep our neighbors, friends, and family safe at work and in the community. We are looking for talented individuals to join our stellar Customer Service...

  • Customer Service Representative

    2 days ago

    Waukesha, United States Caliber Collision Full time

    Service Center Waukesha JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinarycustomer service to internal and external customers, monitoring work volume scheduled for the center and recommend load...

  • Entry Level Customer Service Representative

    4 weeks ago

    Waukesha, United States NAS Management Full time

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...

  • Cashier

    1 week ago

    Waukesha, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!Meijer RewardsWeekly pay Scheduling flexibilityPaid parental leave  Paid education...

  • Cashier

    2 weeks ago

    Waukesha, United States K1 Speed Full time

    We are seeking a reliable and friendly cashier to join our team at a fast-paced, high-volume family entertainment center. In this role, you will be responsible for handling customer transactions, managing the cash register, and providing excellent customer service to all guests. In addition to your cashier duties, you will also be responsible for taking...

  • Customer Service Representative

    3 weeks ago

    Waukesha, United States Ethosvet Full time

    **Ethos Veterinary Health** **Customer Service Representative - Second Shift** **Client Care - Waukesha, WI - Full Time** **Wisconsin Veterinary Referral Center** in Waukesha is looking for a full-time Receptionist to join our Client Care team on second shift. WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences....

  • Customer Service Representative

    2 weeks ago

    Waukesha, United States Ethosvet Full time

    **Ethos Veterinary Health** **Customer Service Representative - Second Shift** **Client Care - Waukesha, WI - Full Time** **Wisconsin Veterinary Referral Center** in Waukesha is looking for a full-time Receptionist to join our Client Care team on second shift. WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences....

  • Cashier

    2 weeks ago

    Waukesha, United States Meijer Full time

    As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid...