Lead Case Manager

3 weeks ago

Seattle, United States CCSWW Full time
Overview

Full-time position starting at $25.34 - $28.18/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

  • Medical, Dental, Vision, Life Insurance and Long-Term Disability
  • Health Savings Account and Flexible Spending Account
  • Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
  • CCS/CHS 403(b) Employee Saving Plan
  • Employee assistance program

Program Description

The Family Rapid Rehousing Program provides limited financial assistance and housing stability case management to families experiencing homelessness in King County. The program assists clients in locating housing, addressing barriers to renting, and provides advocacy on behalf of clients with landlords.

Position Description

Housing Case Managers should expect to meet with clients at least monthly and possibly more depending on client needs. They will prepare both immediate and long term goals based on the progressive engagement model while providing the support to achieve these goals. They will also work collaboratively with organizational partners and landlords to ensure housing success. The Lead Position also adds additional responsibility in reporting, training, and availability to other staff. The Lead is expected serve as the first point of assistance for program needs in their program site. The Lead is also expected to take an active role in program reporting and development of best practices.

Responsibilities

Case Management

  • Meet with prospective clients to determine eligibility and collect enrollment documentation.
  • Assess clients for housing needs and develop housing stability plans to address barriers/goals.
  • Provide life skills training regarding housing location, budgeting, tenant responsibilities, and other housing related skills.
  • Provide housing location services as needed and advocate on behalf of client with landlords, debtors, and other parties.
  • Perform outreach to landlords and property managers on behalf of the Rapid Rehousing Program.
  • Maintain physical case files and database entry in accordance with agency standards.
  • Work collaboratively with other staff to identify resources and services that can be used to better serve clients.
  • Provide individualized case management for clients as directed by their stability goals.
  • Employ crisis management skills where necessary to assist clients in difficult situations.
  • Manage a case load of 17-20 clients in varying stages of the program curriculum.

Reporting

  • Assist Program Manager with monthly accounting reconcile for RRH programs
  • Work with program Manager to determine areas for program improvement and pathways to measure their implementation.
  • Monitor program caseloads and provide status reports to Program Manager as requested.

Leadership

  • Provide basic programmatic assistance to program staff relating to program model and organization procedure questions.
  • Ensure staff adheres to an appropriate work schedule and workplace expectations.
  • Develop and provide training curriculum to other staff in areas of importance for client success.
  • Represent CCS and the RRH Program in the community and amongst other agencies. 

General Responsibilities

  • Adhere to confidentiality guidelines and respect client privacy.
  • Ensure clients guide housing search preferences and goal setting.
  • Maintain accurate record of hours worked and submit timesheets on schedule.
  • Attend required trainings as scheduled.
  • Participate in staff and supervisory meetings as required.
  • Participate in agency advocacy on behalf of the people we serve.
  • Contribute to and support a positive, team-oriented, culturally diverse work environment.
  • Perform other job-related duties as assigned.

Job Conditions

This position requires the employee to work in an environment where there is a high level of pressure to place households in shelter and housing quickly; there may be times when working conditions include interruptions and interactions with individuals who are angry/upset and/or dealing with mental health and substance use challenges. Extensive use of telephones, computers and related office equipment will be required. Extensive travel and access to reliable transportation is required. The position will require some weekend and evening hours. All positions are mobile and will work from multiple sites in King County. This position requires flexibility and strong organizational skills.

Qualifications
  • At least two years of experience in direct provision of social services, preferably within homeless housing or housing placement programming.
  • At least one year of experience working in a Rapid Rehousing model.
  • Understanding of issues homeless families often face, including alcohol and drug abuse, mental illness, domestic violence, and long-term homelessness.
  • Understanding of barriers for homeless immigrants and refugees.
  • Excellent written and oral communication skills.
  • Excellent computer skills, with ability to maintain complex client records.
  • Valid Washington State driver’s license.
  • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
  • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
  • Criminal history background checks are required prior to employment.  

Preferred Qualifications

  • Master’s degree or higher in Social Work or a related field.
  • Fluency in second language that is spoken by a substantial number of King County clients
  • Proficiency in Microsoft Office Suite and HMIS.
  • Experience in Real Estate or Property Management.

Subsitute Qualifications(Qualifications, which may be substituted for minimum qualifications.)

  • A combination of education/training, and documented knowledge/skills and experience may in some cases substitute for the BA requirement.

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