Sr IT Service Desk Analyst

2 days ago


Mesquite, United States Ernest Health Full time

Overview

At Ernest Health, we provide specialized medical and rehabilitative services to our patients through our rehabilitation and long-term acute care hospitals. We treat patients who often are recovering from disabilities caused by injuries or illnesses, or from chronic or complex medical conditions.

We strive to attract, retain, develop, and empower our employees, supporting them in their professional growth with career advancement opportunities and a path to success within our organization.

We are seeking a Senior IT Service Desk Analsyt to join our team

This is a remote position.

As a participating hospital of Ernest Health, we offer robust recognition, wellness, and retention programs. These programs focus to enhance the employees' work experience, recognize, and celebrate achievements. We also encourage employees to share their work experience through "My Ernest Journey" and through our Engagement Survey, where our approach is "You Spoke, We Listened". These platforms provide additional avenues for employees to give feedback about their work experience and share what is important to them.

Our hospital offers comprehensive benefits, designed to support your health and financial well-being.

Benefits:

  • PPO and High Deductible Medical Plan options
  • Flexible Spending and Health Savings Account options available
  • Dental and Vision coverage
  • 401K with employer matching
  • Life insurance
  • Short-and-long term disability
Wellness & Work Life Balance:
  • Employee Assistance Program
  • Wellness Program with quarterly wellness challenges with participation incentives
  • Earned Time Off - start accruing vacation time on start date
Qualifications

Required Skills:
  • Associate's Degree in Computer Science or related discipline required; Bachelor's preferred.
  • Minimum 1 Year IT Customer Support Service Desk Experience required.
  • Microsoft Active Directory User Management Experience required.
  • Microsoft Exchange Management Console Experience required
  • Experience with Windows 7, Windows 10, Office Suite software, and. Windows Server Administration preferred.
  • HelpDesk Institute (HDI) Support Center Analyst certification must be obtained within one year of hire.
Additional Qualifications/Skills:
  • Ability to travel periodically.
  • Advanced troubleshooting skills.
  • Demonstrates general computer skills including: data entry, word processing, email, and record management.
  • Effective organizational and time management skills.
  • Effective written and verbal communication skills.
  • Ability to maintain quality and safety standards.
  • Ability to maintain proper levels of confidentiality.
  • Ability to work closely and professionally with others.


Responsibilities

Responsible for daily support of staff and technical Services for the Service desk. Initial training of new Support Service Desk Analysts. Contributes best practices for the support of Clinical and Administrative Users communities. Maintains key performance metrics for Service Desk and monitors actual performance vs targets for all areas of service desk. Identify opportunities where the Service desk can improve their support of customers. Implements action plans to address areas of improvement for customer support. Integrates the "Guiding Principles" into daily practice. Performs duties of a Service Desk Analyst as needed.

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