Agency Support Coordinator

2 weeks ago

Trenton, New Jersey, United States Arc Mercer Full time

68000 per year | Ewing Township, NJ, USA | Salary | Full Time

Position: Agency Support Coordinator / Division of Developmental Disabilities

Compensation: Up to $68,000

Status: Full-Time

Category: Exempt

Shift: 40 hours Generally Monday - Friday; may include evenings and weekends

Reports to: Director of Family Support & Development

Location: Ewing Township, NJ

What We Offer:

  • Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%

  • Comprehensive Medical and Dental Benefits

  • Extended Dental Reimbursement up to $250

  • Vision Reimbursement up to $200

  • Life Insurance Coverage

  • 13 Paid Holidays

  • Paid Time Off: Personal, Vacation & Sick

  • Paid Bereavement Days

  • Jury Duty with full pay

  • Military Leave Compensation

  • Employee Assistance Plan (EAP)

  • Referral Bonus Program

  • HUSK Marketplace: Exclusive savings on Gym & Fitness Centers, Deals on Equipment, and Husk Nutrition

Who We Are

The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years, we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives.

Job Summary: We are seeking a dedicated and motivated Agency Support Coordinator / DDD to join our Family Supports Department. This role is essential in overseeing and coordinating the Interdisciplinary Team (IDT) process while serving as a liaison between Support Coordinators, the Division of Developmental Disabilities (DDD), families, and agency staff. The ideal candidate will also assist individuals and families in accessing critical resources such as Medicaid, DVR, HUD, Rep Payee and other services, while also facilitating new program admissions to support agency growth.

Key Responsibilities

  • Support the Director and Department with initiatives of innovation and collaboration by leading interdisciplinary processes, strategic growth planning, and team succession planning across agency departments

  • Develop and implement best practices to ensure the agency representative payee is operating efficiently and innovatively.

  • Conduct intakes, assessments, and develop individualized goals and objectives based on identified needs.

  • Develop and maintain Individual Service Plans (ISP) in collaboration with clients, families, and care teams.

  • Monitor the delivery of services, ensuring compliance with budgets and program requirements.

  • Establish and maintain partnerships with community organizations for client referrals.

  • Maintain accurate records and ensure timely documentation, including weekly progress notes and monthly/quarterly reports.

  • Provide case management, collaborating with other professionals to deliver comprehensive service.

Minimum Qualifications

  • Bachelor's Degree preferred

  • Three (3) years of experience in the Human Services field preferred.

  • Proficiency in Microsoft Office, Google Sheets/Docs, and database administration.

  • Independent and motivated professional with strong written and verbal communication skills.

  • Comprehensive understanding of Individual Service Plans (ISPs) and the iRecord, ISP, and SDR processes.

  • Strong organizational, multi-tasking, and problem-solving skills.

  • Ability to manage multiple projects simultaneously.

  • Effective in building relationships and communicating with families, DDD representatives, and external agencies.

  • Experience with Electronic Health Records (EHRs) and data management systems.

  • Valid driver's license with a clean driving record (no more than three suspensions or points in the past three years).

  • Prior experience working with adults with developmental disabilities preferred.

  • Physical ability to perform job tasks, including lifting up to 25 pounds, bending, stooping, pushing, pulling, and extended periods of walking.

Why Join Us? At The Arc Mercer, you'll be part of a mission-driven organization where your work truly makes a difference. Join a supportive, professional environment that values growth, collaboration, and the power of inclusion. Here, you'll have the opportunity to empower individuals to achieve their fullest potential, while building your own skills and career through ongoing training and development.

If you're passionate about helping others thrive in the workplace and the community, we invite you to bring your talents to our team. Together, we'll create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer-where every day is an opportunity to change lives.

Have Questions? Email us at recruiter@arcmercer.org or call 609-477-9806 for more information.

Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

All employment offers of employment are contingent upon a successful completion of a background check, drug screen, physical and PPD and an acceptable driving record.

  • Agency Support Coordinator

    6 days ago

    Trenton, New Jersey, United States Arc Mercer Full time

    Full Time | 68000 per year | Salary | Ewing Township, NJ, USAPosition: Agency Support Coordinator / Division of Developmental DisabilitiesCompensation: Up to $68,000Status: Full-TimeCategory: ExemptShift: 40 hours Generally Monday - Friday; may include evenings and weekendsReports to: Director of Family Support & DevelopmentLocation: Ewing Township, NJWhat...

  • Clinical Support Coordinator

    18 hours ago

    Trenton, New Jersey, United States Oaks Integrated Care Full time

    We are seeking a highly skilled Clinical Support Coordinator to join our team at Oaks Integrated Care. In this critical role, you will provide clinical support and interventions to clients, facilitate therapeutic groups, and maintain clinical records.About the RoleAs a Clinical Support Coordinator, you will be part of a dynamic team that is passionate about...

  • Agency Case Manager/DDD

    3 weeks ago

    Trenton, New Jersey, United States Arc Mercer Full time

    68000 per year | Ewing Township, NJ, USA | Salary | Full TimePosition: Agency Case Manager / DDDCompensation: Up to $68,000Status: Full-TimeCategory: ExemptShift: 40 hours Generally Monday - Friday; may include evenings and weekendsReports to: Director of Family Support & DevelopmentLocation: Ewing Township, NJWhat We Offer:Top 401k plans in the industry....

  • Agency Management Analyst Lead

    7 days ago

    Trenton, New Jersey, United States InfiCare Software Technologies Full time

    Role:: Agency Management Analyst Lead Duration: 6 Months Work Hours: 8-4, 8:30-4:30, or 9-5 Work Location: 33 West State Street, 8th Floor, Trenton, NJ Lunch Period: ½hour NJTREAS-DPP Job description:-The Agency Management Analyst Lead will beresponsible for the providing primary project leadership/management of theoverall project and its resources...

  • Agency Management Analyst Lead

    11 hours ago

    Trenton, New Jersey, United States Biogensys Full time

    Job Description Job Description We are hiring an Agency Management Analyst Lead for one of our clients in Hamilton, NJ.Job Description:Justification for backfill for Agency Management Analyst Lead for Rapid Response Team, under the Chief of Operations. Under the supervision of Administrative Analyst 3, and in support of the Rapid Response Network, the duties...

  • Operations Manager

    3 weeks ago

    Trenton, New Jersey, United States C. Winchell Agency, Inc. Full time

    Operations Manager - Commercial Agency DivisionProperty & Casualty Insurance The ideal candidate will be responsible for the leadership, development and supervision of the Producer Unit, and Select and Tech Team (Supervisor/Unit) in the sales and service of potential and existing client policies. Provide technical expertise in coordinating the inside service...

  • Head of Policy Management, Insurance Operations

    2 weeks ago

    Trenton, New Jersey, United States C. Winchell Agency, Inc. Full time

    Operations Manager - Commercial Agency Division Property & Casualty Insurance The ideal candidate will be responsible for the leadership, development and supervision of the Producer Unit, and Select and Tech Team (Supervisor/Unit) in the sales and service of potential and existing client policies. Provide technical expertise in coordinating the inside...

  • Care Coordinator Specialist

    6 days ago

    Trenton, New Jersey, United States Arc Mercer Full time

    Company OverviewThe Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County.We have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives.Job SummaryAs an Agency Support...

  • Agency Support Professional

    6 days ago

    Trenton, New Jersey, United States Arc Mercer Full time

    Salary and BenefitsThe salary for this position is up to $68,000 per year. You will also receive top 401k plans in the industry with an employer contribution of 5% and 6% match, for a total of 11%. Comprehensive Medical and Dental Benefits are also included.BenefitsPaid Time Off: Personal, Vacation & SickPaid Bereavement DaysJury Duty with full payMilitary...

  • Support Services Coordinator

    7 days ago

    Trenton, New Jersey, United States Arc Mercer Full time

    About Our OrganizationThe Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County.We have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives for over 70 years.Our clinical...

  • Operations Management Leader

    2 days ago

    Trenton, New Jersey, United States C. Winchell Agency, Inc. Full time

    C. Winchell Agency, Inc. is a leader in the insurance industry and we are seeking an experienced Operations Management Leader to join our team. As a key member of our team, you will be responsible for overseeing the operations of the Producer Unit and Select and Tech Team, ensuring timely renewal meetings, and maintaining strong relationships with clients...

  • Desktop Support Coordinator

    10 hours ago

    Trenton, New Jersey, United States Hire Talent Full time

    Help Desk Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Help Desk Coordinator to join our team at Hire Talent. The successful candidate will have excellent communication skills and the ability to prioritize tasks effectively.ResponsibilitiesProvide first response help desk support to all customers and usersLog all incoming...

  • Commercial Insurance Agency Service Manager

    7 days ago

    Trenton, New Jersey, United States Capstone Search Group Full time

    Job Description Job Description About the RoleAn independent insurance agency is expanding its New Jersey leadership team with the addition of Commercial Insurance Agency Service Manager. Leading a team of employees in account management and client service roles, your goals focus on employee development, customer service cohesiveness, and ensuring excellent...

  • Director of Commercial Operations

    2 days ago

    Trenton, New Jersey, United States C. Winchell Agency, Inc. Full time

    Job Description for C. Winchell Agency, Inc.About UsC. Winchell Agency, Inc. is a leading provider of insurance services. We are committed to delivering exceptional results to our clients through our team of experienced professionals.Job SummaryWe are seeking an experienced Operations Management Leader to join our team. The ideal candidate will have a strong...

  • Senior Operations Coordinator

    2 days ago

    Trenton, New Jersey, United States Precision Medicine Group Full time

    Role Summary:Precision Medicine Group is a leading provider of scientific and strategic services in the pharmaceutical industry. As a Program Coordinator, you will play a critical role in supporting the development and execution of projects that transform lives through medical communications. You will be responsible for coordinating project development...

  • Family Support Coordinator

    3 weeks ago

    Trenton, New Jersey, United States Center for Family Full time

    Family Support Coordinator - Reconnect Family Support (5040) *Sign-On BonusTake advantage of our new sign-on bonus Center for Family Services is a place where you can be part of a dynamic, top workplace team dedicated to improving lives. When you apply and get hired, you are eligible for a $500 sign-on bonus.Location: Camden County, NJJob Type/Status:...

  • Pursuit Coordinator

    2 days ago

    Trenton, New Jersey, United States Johnson, Mirmiran, and Thompson Inc. Full time

    Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,300 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT is currently ranked #61 on Engineering News-Record's...

  • Head of Sales and Service

    2 days ago

    Trenton, New Jersey, United States C. Winchell Agency, Inc. Full time

    C. Winchell Agency, Inc. seeks an experienced Head of Sales and Service to oversee our Producer Unit and Select and Tech Team. In this role, you will be responsible for providing technical expertise in coordinating the inside service of new and existing clients, managing employees, and supervising unit employees for selling, processing, and servicing of...

  • Contract Law Clerk Coordinator

    5 days ago

    Trenton, New Jersey, United States Inficare Full time

    About the Role: We are seeking a highly skilled Contract Law Clerk Coordinator to join our legal department at Inficare. As a key member of our team, you will provide administrative support to our agency executives in legal environments with complex program or operational responsibilities. Duties and Responsibilities:- Provide secretarial/paralegal...

  • Project Coordinator Specialist

    2 days ago

    Trenton, New Jersey, United States Precision Medicine Group Full time

    Job Overview:Precision Medicine Group is a leading provider of scientific and strategic services in the pharmaceutical industry. As a Program Coordinator, you will play a critical role in supporting the development and execution of projects that transform lives through medical communications.About You:We are seeking a highly organized and solution-oriented...