Member Service Representative 1: Morrison YMCA

3 weeks ago

Charlotte, United States YMCA of Greater Charlotte Full time
Description

The Member Service Representative needs to be courteous, approachable and non-intimidating. He/ she should treat members as good friends or family members and always maintain a positive attitude.
  • Handle all inquires and situations at the Member Service Desk.
  • Be sensitive to member needs and maintain a customer-friendly demeanor at all times.
  • Membership Tours and Sales.
  • Know all information pertaining to YMCA programs and events.
  • Register members and non-members for various programs offered each session.
  • Answer phones politely and efficiently.
  • Work weekends as assigned.
  • Manage money and complete daily edit at the end of each shift.
  • Maintain a proper dress code at all times.
  • Attend Member Service Meetings as scheduled.
  • Be punctual for all scheduled shifts and meetings.
  • Maintain a neat and orderly work environment at all times.
  • Maintain positive relations with other staff members.
  • Respect and abide by Manager or Shift Leader direction/instruction.
  • Obtain and maintain current CPR & AED Certification (re-certification available).
  • Assist members in the location and record keeping of lost property.
  • Ensure that supplies and schedules are available at all times.
  • Be responsible for equipment rental.
  • Adhere to all quality standards as put forth by the Metro Quality Dept (including Q-checks and Service Evaluations).
  • When possible assist other Directors and departments.
  • Work on member service projects as needed.
Requirements:
  • Must have reading and math skills.
  • Must possess computer skills, phone skills, sales, one on one and group interaction abilities, and accountability with money.
  • Must be a team player and have some problem/ conflict solving ability.
Physical Requirements:
  • Walking
  • Sitting
  • Climbing (stairs)
  • Crouching
  • Stooping
  • Standing
  • Kneeling
  • Lifting (20 lbs)
  • Carrying (20 lbs.)
  • Pushing (20lbs)
Requirements

Available shifts:
  • Weekday Evenings - 4:45-9:00 PM
  • Saturdays - 6:45 AM - 12:00 PM, 12:00 PM - 5:00 PM
  • Sundays - 12:00 PM - 5:00 PM

The ideal candidate would be available to work at least 2-3 days/shifts per week. There is opportunity to work more

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