Patient Advocate

3 weeks ago

Edgewood, United States OrthoCincy Full time

Job Type

Full-time

Description

General Summary: Responsible for financial counseling, monitoring payments and collection of delinquent patient accounts.

Essential Job Functions:

  • Responsible for reviewing all schedules and surgeries to determine out of pocket cost to patient.
  • Collect deposits of established payment arrangements.
  • Evaluates patient financial status and establishes budget payment plans.
  • Monitors private-pay patient accounts for delinquent payments and determines course of action.
  • Reviews delinquent accounts and contacts patients.
  • Contacts lawyers involved in third -party litigation.
  • Educates patient regarding assistance they may be eligible for.
  • Follow HIPAA guidelines.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Performs other duties that may be necessary or in the best interest of the practice.
Requirements

Education/Experience: High school diploma. Minimum two years of college, medical office financial counseling or collections experience.

Other Requirements: Schedules will change as department needs change.

Performance Requirements:

Knowledge:
  • Knowledge of medical billing/collection practices.
  • Knowledge of insurance filing and payment posting techniques.
  • Knowledge of basic medical coding and third-party operating procedures and practices.
  • Knowledge of collection methods and legal and regulatory government provisions regarding collection of accounts.
  • Knowledge of electronic health records and practice management systems.
Skills:
  • Skill in establishing and maintaining effective internal and external working relationships.
  • Detail oriented.
  • Excellent adaptability skills.
  • Excellent communication, organizational and multi-tasking skills.
  • Basic math skills.
Abilities:
  • Ability to analyze situations and respond appropriately.

Equipment Operated: Standard office equipment.

Work Environment: Office environment.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day in front of a compute. Fast paced and high productivity environment.

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