Helpdesk Support Analyst

2 weeks ago

Pineville, United States Collabera Full time

Description

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Helpdesk Support Analyst

Contract: Pineville, North Carolina, US

Salary: $40.00 Per Hour

Job Code: 348474

End Date: 2024-05-18
Days Left: 3 hours left

Apply

Overview:
  • The client is expecting to grow exponentially this year and need some more support on the IT side to support that increase in demand.
  • This will be a Helpdesk Support position that will be joining the team to make sure that IT issues don't hinder the employee's productivity in this demanding time
  • They will have a wide array of responsibilities, and should be exciting to take on a variety of work including helpdesk support , networking, and remote monitoring and management.
  • They could be hopping on the phone to help employees, upgrading and replacing firewalls, or connecting UPS management software.
  • Since there are a lot of different types of support tasks, this person should be flexible and willing to grow their skillsets in many different ways.
Must Haves:
  • 8+ years of IT Helpdesk Support and technical troubleshooting experience (L3)
  • Network Support Experience
  • TCP/IP, DNS, DHCP, VPN
  • Proficiency in implementing and managing Remote Monitoring and Management (RMM) tools
  • Ex: ConnectWise Automate, Kaseya, or SolarWinds N-central
  • IT Documentation (They use IT Glue)
  • Experience working with MSP's
  • The ability to learn and implement multiple IT disciplines such as servers, ethernet switching, firewalls/routers
Plusses:
  • IT Glue
  • CompTIA A+, Network+, MS Certifications
Job Requirement
  • Network
  • Support
  • Firewall
  • Router
  • Switches
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Saurabh Bera
  • saurabh.bera@collabera.com


Apply Now

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