Avaya Engineer

Responsibilities:
• Provides support in the translation of business requirements into telecommunications(e.g., LAN, MAN, WAN, Voice and Video) requirements, design, orders, and
administration
• Provides in-depth engineering analysis of telecommunications alternatives (VoIP, CloudHosted Solution) for government agencies in support of their strategic modernization
efforts and telecommunications enhancement design for medium and large-scale telecommunication infrastructures
• Provides and interface support to telecommunications end users, telecommunications operations personnel, and telecommunications strategic program management
• Provides project tracking and guidance to other team members on a regular basis and provides reporting to the customer
• The hired candidate will helps maintain 600 sites with the telecom team remotely and some local support in the north capitol DC region (PCN building 500 12th Street SW)
• Supports add/move/changes for users, system and network troubleshooting, system and
office migrations
• Manages projects and ticket queue
• Coordinates with 3 rd party vendor for additional support/new installations
• Provides additional support to VTC and Network engineering teams on system requirements
• Reports to a senior telecom engineer who will provide some training, tasking, and guidance
• Provide support to User Community for ICE specific Telecommunications business
needs and services
• Application support for custom app groups within the ICE specific network
• Collaborated with clients and sales staff to support projects and service requests
• Provide 24/7 Production Outage Recovery Support
Create standard operating procedures (SOP) for training dynamic workforce
• Provided end-user training remotely and in person
• Create and Maintain documentation, Reports, SOPs, Data Spreadsheets, etc
• Submit Weekly Status Reports
• Plans and leads major technology assignments
• Evaluates performance results and recommends major changes affecting short-term
project growth and success
• Functions as a technical expert across multiple project assignments• May supervise others
• Must provide analysis, design/ engineering of solutions, implementation, documentation,and transition services
• Must provide application development support for telecommunications applications by
analyzing functional business requirements and design specifications for functional
activities
• Primary interface for vendor licensing and design tool expertise on voice systems (Avaya
and/or Cisco)
• Extensive design and hands on work with Avaya Communication Manager, SessionManager, System Manager and other Avaya Infrastructure
• Some design and hands on work with Cisco Call Manager and related products
• Detailed understanding of traditional telephony concepts

Qualifications:
• Possesses and applies expertise on multiple complex work assignments which are
broad in nature, requiring originality and innovation in determining how to accomplish
tasks
• Has the ability to apply a comprehensive knowledge across key tasks and high impact
assignments
• Requires 5+ years of Experience
Must be a U.S. Citizen and able pass background investigation to obtain a security
clearance
• Must possess business professional demeanor for direct interaction with vendors, End
Users, and Managers and Federal Government Employees
• Must be accountable for attendance, responsiveness, and be readily accessible
• Must have experience and be able to independently support, administer, engineer, and
troubleshoot Avaya Telecommunications Systems; hardware and applications
• Must have experience providing remote technical support to vendors and End Users for
complex network & switching systems
• Must have working knowledge of Cabled and Terminated Telephone and Data Jacks;IPs; ports/port security
• Must be able to configure networks to ensure smooth transmission of data that fulfills the
objective of the organization
• Must have working knowledge and capability to remotely program and prepare Avaya
phone systems for site specific installations across the country
• Must be able to work independently and remotely from home as well as Washington DC,Maryland, and Virginia locations
• Must have experience designing and implementation of LAN, WAN, Wireless LAN, andWWAN
• Must possess experience with standard business computer utilization for authentication,messaging, documentation, search and artifact editing
• Must provide technical expertise in regards to engineering design, administration, andtraining support
• Must possess excellent written and verbal communication skills
• Must be able to independently learn by spending personal time studying tools,technologies, concepts, technical terminology, etc
• Any of the following Certifications would be an advantage: Avaya Badges, CTNS,iNARTE, IPEP, NCTI, (CCNA, CCNP, CCNE)
• AVAYA Communication Manager
• AVAYA CMS Supervisor
• Exp providing Tier 1-3 support for enterprise Avaya network Required 4 years of
experience
• Exp managing complex voice projects across all teams Required 4 years of experience
• Exp troubleshooting and problem identification Required 4 years of experience
• Exp working w/ equipment vendors and telecom providers to resolve issue Required 4years of experience
• Understanding of VoIP protocols, QoS standards and policies
• Working knowledge of Modular Messaging 5
• Required 5 years of experience
• Working knowledge of Microsoft UM and Integration with Avaya Switches Nice to have 4years of experience
• Strong working exp. with AES, AAR/ARS Required 4 years of experience
• Strong working exp. with W/Class Routing, VDN, Vector's and ACD Call CenterRequired 4 years of experience
• Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services, SIP andH.323 endpoints Required 4 years of experience
• Proven experience with Avaya CMS and IQ reporting Required 4 years of experience
• Detailed understanding of both H.323 and SIP VoIP protocols