Guest Care Specialist

1 week ago

Keene, United States Monro, Inc. Full time
Company Description

Job Description

Position Summary:

You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

The hourly range for this role is $14.00 - $17.00.

This role is eligible for additional compensation and incentives. Pay will be based on experience level.

Duties & Responsibilities:
  • Successfully complete Mr. Tire's training program to enable Guest Care Specialist to execute the Mr. Tire selling process.
  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Mr. Tire selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Mr. Tire offers to customers.
  • Partner with Management to produce a safe, and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat customer waiting area.
  • Other duties as assigned.
Qualifications

Knowledge, Skills, and Abilities:
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One (1) year of sales experience needed.
  • Preferred One (1) year of related experience in the automotive service environment.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays
Physical Demands:
  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enter and locate information on computer.
  • Safely operates a motor vehicle.


Additional Information

All your information will be kept confidential according to EEO guidelines.

Your next Destination

Growth Opportunity:

At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Guest Care Specialist

    1 week ago

    Keene, United States Monro Muffler Brake Full time

    Position Summary: You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. You must be comfortable answering the phone,...

  • Guest Care Specialist

    7 days ago

    Keene, United States Tire Choice Auto Service Centers Full time

    Job DescriptionJob DescriptionJob DescriptionPosition Summary:You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.  You...

  • Guest Care Specialist

    1 week ago

    Keene, United States The Tire Warehouse Inc Full time

    **Company Description** **Monro, Inc.** Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr....

  • Homeless Outreach Specialist

    1 month ago

    Keene, United States Monadnock Family Services Full time

    Job Type Full-time, Part-timeDescriptionThe Homeless Outreach Specialist (HOS) will provide outreach services to individuals who are homeless or at imminent risk of being homeless and who MAY have Serious Mental Illness (SMI) or Severe and Persistent Mental Illness (SPMI) and co-occurring substance use disorder. Homeless Outreach services includes contacts...

  • Homeless Outreach Specialist

    3 weeks ago

    Keene, United States Monadnock Family Services Full time

    Job Type Full-time, Part-timeDescriptionThe Homeless Outreach Specialist (HOS) will provide outreach services to individuals who are homeless or at imminent risk of being homeless and who MAY have Serious Mental Illness (SMI) or Severe and Persistent Mental Illness (SPMI) and co-occurring substance use disorder. Homeless Outreach services includes contacts...

  • Homeless Outreach Specialist

    1 month ago

    Keene, United States Monadnock Family Services Full time

    Job Type Full-time, Part-time Description The Homeless Outreach Specialist (HOS) will provide outreach services to individuals who are homeless or at imminent risk of being homeless and who MAY have Serious Mental Illness (SMI) or Severe and Persistent Mental Illness (SPMI) and co-occurring substance use disorder. Homeless Outreach services includes contacts...

  • Homeless Outreach Specialist

    2 months ago

    Keene, United States Monadnock Family Services Full time

    Job Type Full-time, Part-time Description The Homeless Outreach Specialist (HOS) will provide outreach services to individuals who are homeless or at imminent risk of being homeless and who MAY have Serious Mental Illness (SMI) or Severe and Persistent Mental Illness (SPMI) and co-occurring substance use disorder. Homeless Outreach services includes contacts...

  • Homeless Outreach Specialist

    3 weeks ago

    Keene, United States Monadnock Family Services Full time

    Job Type Full-time, Part-time Description The Homeless Outreach Specialist (HOS) will provide outreach services to individuals who are homeless or at imminent risk of being homeless and who MAY have Serious Mental Illness (SMI) or Severe and Persistent Mental Illness (SPMI) and co-occurring substance use disorder. Homeless Outreach services includes contacts...

  • Homeless Outreach Specialist

    2 weeks ago

    Keene, United States Monadnock Family Services Full time

    Job Type Full-time, Part-time Description The Homeless Outreach Specialist (HOS) will provide outreach services to individuals who are homeless or at imminent risk of being homeless and who MAY have Serious Mental Illness (SMI) or Severe and Persistent Mental Illness (SPMI) and co-occurring substance use disorder. Homeless Outreach services includes contacts...

  • Injury Prevention Specialist

    3 weeks ago

    Keene, United States Premise Health Full time

    Healthcare Without Rival     Premise Health is the world's leading directhealthcare provider and one of the largest digital providers in the country,serving over 11 million eligible lives across more than 2,500 of the largestcommercial and municipal employers in the U.S. Premise partners with itsclients to offer fully connected care – in-person and in...

  • Registered Nurse, Cardiac Device Specialist

    3 weeks ago

    Keene, United States Cheshire Medical Center Full time

    Exceptional nursing is at the heart of Cheshire Medical Center's quality care, with over 500 nurses in myriad specialties and at every level of leadership. If you are deeply compassionate with a drive to excel at a broad range of nursing skills, you'll fit right in! You'll have the chance to practice the full scope of your clinical skills and build great...

  • ACT Substance Abuse Specialist

    1 month ago

    Keene, United States Monadnock Family Services Full time

    Begin your career with us. Build your career with us. Stay with us for the duration of your career. We have an amazing pattern of longevity among our staff. We have career ladders to keep you moving up!The MLADC or LADC Substance Abuse Specialist provides outpatient assessment, treatment, referral and consultation and education services for...

  • Travel LPN Licensed Pratical Nurse LTC Long Term Care

    3 weeks ago

    KEENE, United States OneStaffMedical Full time

    We. Are. OneStaff. Medical. An independently - owned, nationally - recognized and amazingly awesome staffing firm ready to work for you! A work ethic forged in the Midwest, we are here to stand by your side and help you find your dream assignment anywhere in this great country. We want the same like - minded, awesome candidates to travel with us. Be bold....

  • Travel Nurse

    2 weeks ago

    Keene, United States Triage Full time

    Triage is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Keene, NH. Shift: Inquire Start Date: 07/08/2024 Duration: 13 weeks Travel ICU RN | Keene, NH Travel Nursing: Intensive Care Unit KeeneLocation:         KeeneStart Date:       7/8/2024Shift Details:   12H Nights (12:00 AM-12:00...

  • ACT Substance Abuse Specialist

    1 month ago

    Keene, United States Monadnock Family Services Full time

    Begin your career with us. Build your career with us. Stay with us for the duration of your career. We have an amazing pattern of longevity among our staff. We have career ladders to keep you moving up! The MLADC or LADC Substance Abuse Specialist provides outpatient assessment, treatment, referral and consultation and education services for...

  • ACT Substance Abuse Specialist

    1 month ago

    Keene, United States Monadnock Family Services Full time

    Begin your career with us. Build your career with us. Stay with us for the duration of your career. We have an amazing pattern of longevity among our staff. We have career ladders to keep you moving up! The MLADC or LADC Substance Abuse Specialist provides outpatient assessment, treatment, referral and consultation and education services for...

  • ACT Substance Abuse Specialist

    1 month ago

    Keene, United States Monadnock Family Services Full time

    Begin your career with us. Build your career with us. Stay with us for the duration of your career. We have an amazing pattern of longevity among our staff. We have career ladders to keep you moving up!The MLADC or LADC Substance Abuse Specialist provides outpatient assessment, treatment, referral and consultation and education services for...

  • ACT Substance Abuse Specialist

    3 weeks ago

    Keene, United States Monadnock Family Services Full time

    Begin your career with us. Build your career with us. Stay with us for the duration of your career. We have an amazing pattern of longevity among our staff. We have career ladders to keep you moving up!The MLADC or LADC Substance Abuse Specialist provides outpatient assessment, treatment, referral and consultation and education services for...

  • Specialty Sales Team Leader 46 Ash Brook Rd Keene, New Hampshire

    1 month ago

    Keene, United States Target Full time

    The pay range per hour is $21.25 - $36.15 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target...

  • Specialty Sales Team Leader 46 Ash Brook Rd Keene, New Hampshire

    3 weeks ago

    Keene, United States Target Full time

    The pay range per hour is $21.25 - $36.15 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target...