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Help Desk Specialist
2 weeks ago
Are you interested in joining a global team International Financial Institution is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia.
Your key responsibilities include:
- Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
- Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
- Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
- Create and manage detailed logs of incidents and requests, identifying trends.
- Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
- Building and deploying PCs and laptops.
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Help Desk Support Specialist
3 days ago
Philadelphia, United States Judge Consulting Group Full timeProvide personal computer and printer support to all entities to include developing specifications according to user needs, installation of hardware and software, and maintenance of hardware and software. Inventories and performs preventative maintenance on all personal computer hardware and software.ESSENTIAL FUNCTIONS: Used to flex up staffing at Lancaster...
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Help Desk Support Specialist
5 days ago
Philadelphia, United States Judge Consulting Group Full timeProvide personal computer and printer support to all entities to include developing specifications according to user needs, installation of hardware and software, and maintenance of hardware and software. Inventories and performs preventative maintenance on all personal computer hardware and software.ESSENTIAL FUNCTIONS: Used to flex up staffing at Lancaster...
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Help Desk Support Specialist
5 days ago
Philadelphia, United States Judge Consulting Group Full timeProvide personal computer and printer support to all entities to include developing specifications according to user needs, installation of hardware and software, and maintenance of hardware and software. Inventories and performs preventative maintenance on all personal computer hardware and software.ESSENTIAL FUNCTIONS: Used to flex up staffing at Lancaster...
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IT Help Desk Coordinator
5 days ago
Philadelphia, Pennsylvania, United States Worldgate llc Full timeWorldgate is seeking a Production Support Specialist to assist our premier public sector client. The Production Support Specialist I is responsible for providing IT customer support to client end users. This position is a part of a production support team, working to resolve computer-related enterprise software issues for our client end-users. A key...
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Help Desk Specialist
4 weeks ago
Philadelphia, United States Atlantic Partners Corporation Full timeAre you interested in joining a global team International Financial Institution is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia.Your key responsibilities include:Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.Deliver advanced...
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Help Desk Specialist
4 weeks ago
Philadelphia, United States Atlantic Partners Corporation Full timeAre you interested in joining a global team International Financial Institution is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia.Your key responsibilities include:Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.Deliver advanced...
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Help Desk Representative
6 days ago
Philadelphia, United States Apex Systems Full timeHelp Desk Opportunity with our large healthcare client in Philadelphia! Fully Remote & Contract to Hire!!Field incoming help requests and provide telephone and email support to end usersPrioritize, respond, and follow up on issues where information is readily available or standard procedures/processes existInitiate and solve complex technical issues using an...
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Help Desk Representative
1 week ago
Philadelphia, United States Apex Systems Full timeHelp Desk Opportunity with our large healthcare client in Philadelphia! Fully Remote & Contract to Hire!!Field incoming help requests and provide telephone and email support to end usersPrioritize, respond, and follow up on issues where information is readily available or standard procedures/processes existInitiate and solve complex technical issues using an...
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Help Desk Technician
3 weeks ago
Philadelphia, United States INGLIS FOUNDATION Full time**Exciting Opportunity**: Help Desk Technician **Location**: 2600 Belmont Ave, Philadelphia, PA 19131 Inglis enables people with disabilities - and those who care for them - to achieve their goals and live life to the fullest. It is essential that all duties are performed with the highest level of integrity, while supporting Inglis Values and Standards of...
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Help Desk Technician
4 weeks ago
Philadelphia, United States Sparks Marketing Inc Full timePosition Overview: The Help Desk Technician assists employees who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. The Help Desk Technician assists the IT department with systems upgrades and deployments. Complex and/or high priority problems are sometimes elevated to specialized support groups...
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Help Desk Technician
3 weeks ago
Philadelphia, United States Sparks Marketing Inc Full timePosition Overview: The Help Desk Technician assists employees who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. The Help Desk Technician assists the IT department with systems upgrades and deployments. Complex and/or high priority problems are sometimes elevated to specialized support groups...
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IT Help Desk Coordinator
3 weeks ago
Philadelphia, United States Worldgate, llc Full timeESSENTIAL FUNCTIONS/RESPONSIBILITIES: - Provide customer phone support and technical assistance to client end-users on computer system and hardware related issues - Resolve or escalate issues, while communicating the resolution process and timelines to end-users - Log, escalate, and report tickets and resolutions using an enterprise ticketing system -...
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Help Desk Technician
2 weeks ago
Philadelphia, United States The Principle Group Full time**Position: Help desk Technician** **(Client is starting new office in below location, so it is remote 4-6 month, Once office is operational it will become onsite Mon - Fri 8 am to 5 pm)** **Location: Yardley PA,19067( Remote initially),Long Term contract** **Field Services professional with 3+ years of experience with the ability to perform the following...
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Help Desk Associate
2 weeks ago
Philadelphia, United States Bryn Mawr College Full timeTHE POSITION Library & Information Technology Services at Bryn Mawr College is looking for a Help Desk Associate to join our Client Engagement and Planning (CEP) team. The CEP team is a group of professionals that work at the intersection of technology and its users, providing access to a wide variety of essential tools and resources. The members of our...
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Help Desk Analyst
2 weeks ago
Philadelphia, United States InspiriTec Full timeHelp Desk Support Analyst **About the role**: Do you want to learn about one of the nation’s fastest growing industries? The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania’s Medical Marijuana program. We’re looking for caring and empathetic individuals that enjoy...
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URBN Help Desk Administrator
2 weeks ago
Philadelphia, United States URBN Full timeRole Summary: URBN is looking for a Help Desk Administrator handles the daily management and administration of Jira Service Management, such as workflows, user accounts, custom fields, dashboards, and reports. This position will also concentrate on creating documentation and training end-users for all business software and hardware. Role Responsibilities: ...
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Help Desk Support Technician
4 weeks ago
Philadelphia, United States Science History Institute Full timeThe Science History Institute is recruiting for a full-time Help Desk Support Technician. This is a newly created position reporting to the Director of End User Experience. The Help Desk Support Technician will provide support to in-person and remote staff, including the configuration and deployment of computers, setting up of profiles, and onboarding of new...
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Help Desk Support Technician
1 week ago
Philadelphia, United States Brooksource Full timeHelp Desk Support TechnicianPhiladelphia, PAOnsite 6 Month ContractThe Help Desk Support Technician plays a crucial role in providing technical assistance and support to end-users within an organization. They address various IT-related issues, ensuring smooth operations and efficient resolution of problems.Responsibilities:Account Management:Manage user...
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Help Desk Support Technician
3 weeks ago
Philadelphia, United States Brooksource Full timeHelp Desk Support Technician Philadelphia, PA Onsite 6 Month Contract The Help Desk Support Technician plays a crucial role in providing technical assistance and support to end-users within an organization. They address various IT-related issues, ensuring smooth operations and efficient resolution of problems. Responsibilities: Account Management: ...
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Help Desk Support Technician
3 weeks ago
Philadelphia, United States Brooksource Full timeHelp Desk Support TechnicianPhiladelphia, PAOnsite 6 Month ContractThe Help Desk Support Technician plays a crucial role in providing technical assistance and support to end-users within an organization. They address various IT-related issues, ensuring smooth operations and efficient resolution of problems. Responsibilities:Account Management:Manage user...