IT Systems Administrator III EPIC

3 weeks ago

Ada, United States The Chickasaw Nation Full time

We are currently looking for a Full Time IT Systems Administrator III EPIC to join our IT Shared Services team located at the Chickasaw Nation Medical Center working 8:00AM-5:00PM - Mo Tu We Th Fr.

Summary:

This position of IT Systems Administrator III - EPIC executes administrative functions for all enterprise server and storage services for the Chickasaw Nation, focusing on managing and improving the technology upon which our health system relies on for Epic, our EMR tool, and other tools and platforms. This position is responsible for the virtual server, physical server, and storage administration including systems software, configuration, updating and monitoring on all Chickasaw Nation's environments. Systems Administrators receive direction, design, and coordination from the Systems Engineering, Management staff within the Enterprise Systems team.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Upgrades, installs and troubleshoots networks, networking hardware devices and software
* Collaborates to develop a strategy for implementing regular upgrades and maintenance of Epic systems
* Works with the Environment and Release Manager to develop a strategy for implementing regular upgrades and maintenance of Epic systems
* Identifies, researches, and resolves application-related issues by responding to tickets created in the Incident Management System in a timely manner
* Provides support for installing and implementing system patches, service utilities, and version upgrades as assigned
* Installs and maintains administrative and monitoring tools necessary for high levels of availability and performance of healthcare application systems
* Monitors network and web server activity using intrusion detection techniques for security breaches
* Assists with capacity planning and performance management of critical servers and applications.
* Creates and maintains system documentation standards for server and storage specifications, designs, procedures, and Disaster Recovery plans.
* Monitors server and storage performance and performs testing to provide diagnosis of issues and to assist with deployment of solutions
* Perform file system management
* Assists with technology planning through ongoing research and contribution to projects

Competencies:
Essential:
* Follow instructions, written or oral
* Adhere to all scheduling and attendance requirements
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Knowledge of hardware or software load balancing solutions
* Knowledge of virtualization platforms
* Ability to multitask
* Define problems, collect data and establish facts
* Communicates verbally with team, departments, guests and management
* Writes effective communications with team, departments, guests and management

Skills:
Essential:
* Experience with Windows, Linux / Unix, and web services.
* Intermediate skill using Microsoft Office products

Experience:
Essential:
* 4 years directly related experience

Education:
Essential:
* Bachelors of Business

Credentials:
Essential:
* CompTia
* Gaming license or permit as required by assigned position
* Pass gaming background check
* Standard Driver's License

Working Conditions:

Nonessential:
* Over head -- ladders, platforms, etc.
* Manual dexterity
* Sometimes lift and or carry up to 50 lbs
* Sometimes bend, kneel, stoop, push, reach
* Pass pre-employment drug test
* 24/7 basis to include days, nights, weekends and holidays

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