Safe Alliance

5 days ago

Charlotte, United States Ascend Nonprofit Solutions Full time

Essential Duties and Responsibilities

Support the agency mission by providing hope and healing to those impacted by domestic violence, sexual assault, and child maltreatment by:

  • Using a trauma-informed, client-centered approach to:
    • As applicable, provide intake, assessment, case management, crisis intervention, safety planning, court education, information, and referrals.
    • Ensure coordinated client care with key community partners.
    • Act with client in mind and work to meet client's needs and expectations to the extent possible.
    • Manage client and stakeholder complaints and grievances.
    • Assist with cross-program coordination and collaboration with staff to ensure all client and program's needs are met.
  • Grants
    • Oversee management, research, and identification of foundation, corporate, and government grant funding opportunities that align with the organization's mission and fundraising priorities.
    • Coordinate with internal teams to gather information and data required for grant applications.
    • Craft compelling proposals, letters of interest, and applications to support Safe Alliance's mission and annual and long-term fundraising goals.
    • Collaborate with internal teams to ensure effective implementation and progress/outcomes of funds.
    • Maintain records and data related to grant opportunities.
    • Foster and grow relationships with foundation, corporate, and government funders.
  • Advancement and Data Management
    • Establish a structured, systematic and streamlined program for donor and prospect data management that will outlast changes in staff and assure perpetual and mutually beneficial relationships with donors.
    • Develop systems with effective use of information technology, including databases and spreadsheets, necessary to plan, track and streamline Advancement processes.
    • Monitor revenue, develop reports and communicate contributed revenue impact for internal and external purposes.
    • Maintain effective development systems and record-keeping procedures to track current and prospective donors and accurately report all Annual Giving income.
    • Create reports and mailing lists for campaigns and mailers.
    • Maintain confidential and accurate, up to date client, stakeholder, intern, and volunteer records, program and agency records in agency databases including CSN, Raiser's Edge and Timeforce.
    • Manage and assist in contributed revenue generating activities including in-person and written solicitations, special events, and mail, online, or social media appeals.
    • Provide thorough, accurate, and timely responses to all stakeholder requests for information and demonstrate exemplary customer service in all exchanges.
  • Administration
    • Adhere to agency and program procedures concerning documentation, Critical Incident Reports, and Client Satisfaction Surveys, and participate in the Quality Assurance process.
    • Recruit, select, and evaluate staff.
    • Provide primary supervision, direction, training, support and coaching of assigned staff through regular communication, timely performance management, and oversight.
    • Ensure that employee time is entered into timekeeper system accurately and approve timesheets according to established deadlines.
    • Ensure staff and office coverage.
    • Manage staff complaints and grievances.
    • Ensure the delivery of quality services through clear program procedures and guidelines.
    • As assigned, support agency and program with creating/maintaining budget, policies, and procedures.
    • Increase awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
    • Participate in community meetings and committees as assigned by supervisor.
    • Promote and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
    • Work with assigned staff to identify program development opportunities and implement new program services.
  • Professional Development
    • Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
    • Maintain and develop skills and knowledge by attending training and ensure licensure and certifications are up to date as needed for the job.
  • Contribute to agency effectiveness by performing other duties as assigned.
  • Core Competencies
    • Demonstrate all agency competencies.
    • Demonstrate the position agency competencies:
      • Action Oriented/Planning and Organizing
      • Decision Making/Problem Solving
      • Team Leadership
      • Follow-up
      • Strategic Focus

Education and/or Work Experience Requirements

  • Requirements: High School Diploma, GED, or Equivalent Experience
  • Preferences: Ability to work with those that have or are being victimized.
  • Language: None

Physical Requirements

  • Light work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, twist, carry, push, pull or otherwise move objects, including the human body.
  • Ability for close vision, distance vision, color vision, depth perception, and ability to adjust focus to perform an activity to determine accuracy and thoroughness of work assignment.
  • Ability to reach, stand, crouch, walk, and finger, grasp, sit, twist, talk, hear, and perform repeated motions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Employee must have access to transportation that allows them to meet all job requirements in a timely fashion. Position may require staff to work outside of the typical work hours as the agency provides services 24/7.

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