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Network Control Technician

2 months ago

Louisville, United States Equifax Full time

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax is looking for a Network Control Technician to join our growing team This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward resolving system and network problems and respond to customer inquiries and assist in troubleshooting and resolving challenges while minimizing the impact on customer service.

This is a remote position, but must be located in the Louisville area for training as needed. Shift: 11:00 pm-9:30 am (4x10), Tuesday-Saturday.

What you'll do

  • Troubleshoot complex network, systems, or applications processes with both intenral and external stakeholders
  • Identify trends and suggest improvements in products and processes
  • Documenting clear and precise steps in troubleshooting
  • Provide excellent customer service supporting Windows and Linux-based applications
What experience you'll need
  • High school diploma required
  • At least 2-4 years of experience solving system and network issues, prefferably in a call center or support center environment
What could set you apart
  • A computer networking or related degree
  • CompTIA Network+ or A+ Certification
  • At least 1 year of experience with Bomgar, PuTTY, WinSCP
  • At least 1 year of experience with a ticket system, Service Now preferred


We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference

Primary Location:
USA-KY-Louisville

Function:
Function - Fulfillment / Operations

Schedule:
Full time