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Retail Store Manager

2 months ago

Tooele, United States Azul Hospitality Full time
Job Details

Job Location
Bryce Canyon Pines Hotel - Bryce Canyon, UT

Position Type
Full-Time/Part-Time

Job Category
Admin - Clerical

Description

POSITION PURPOSE

A Retail Store Manager, also known as a Shop Manager, is responsible for overseeing and coordinating daily operations within the store to ensure that employees collaborate efficiently to drive sales and maintain store standards. Their responsibilities encompass communication with vendors regarding inventory orders, scheduling employee shifts, and providing training for new employees.

ESSENTIAL RESPONSIBILITIES
  • Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
  • Controlling budgets and costs, and managing all controllable costs
  • Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
  • Seek ways to better promote the store, the product line and service within the store.
  • Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
  • Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
  • Manage all controllable costs with a view to maintaining profitability.
  • Ensure the store remains clean and presentable at all times.
  • Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
  • Ensuring the store complies with health and safety regulations
  • Ensuring the store is clean, presentable, and easy to navigate
  • Providing reports to senior company executives
  • Maintaining contact with suppliers
  • Attending and chairing meetings
  • Touring the sales floor regularly
  • RV Responsibilities
  • All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
  • Assist with any guest inquiry.
  • Follow all company and safety and security policies and procedures.
  • Report maintenance problems, safety hazards, accidents, or injuries.
  • Perform other reasonable job duties as requested by the General Manager.
PHYSICAL DEMANDS
  • Physical ability to stand for long periods, lift and move heavy items, and perform tasks that require bending, stooping, and reaching.
  • Must be able to sit at a desk for up to four (8) hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 75 lbs. occasionally.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Excellent communication and interpersonal skills to engage with customers and team
  • members effectively.
  • Excellent organizing and leadership skills
  • Commercial awareness
  • Strong customer service orientation and a genuine desire to assist and satisfy customer needs.
  • Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
  • Basic math skills for cash handling and calculating discounts or sales tax.
  • Proficient in using a cash register or point-of-sale system.
  • Ability to multitask and prioritize tasks to meet the needs of the store and customers.
  • Strong organizational skills to maintain the cleanliness and organization of the sales floor.
  • Knowledge of retail trends and products to provide informed recommendations and assistance to customers.
  • Must possess basic computational ability.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
  • Self-driven and able to work independently.
EDUCATION
  • High school or equivalent education required. Bachelor's degree preferred
EXPERIENCE
  • Previous experience in a customer service or retail role
LICENSES OR CERTIFICATIONS
  • Not Applicable

GROOMING

All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff are required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel's facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.