Confluence/JIRA SME

3 months ago


Tampa, United States RIT Solutions, Inc. Full time

Confluence/JIRA SME
Remote Additional Notes:

  • A lot of moving parts on this team
  • Infosec is attached to IT and IT to business
    • Utilize different platforms, ticketing systems, etc.
  • SharePoint is main section for repositories
  • DTC side of the house is majority of her work
    • They utilize everything a bit differently
      • Agile, KANBAN, Atlassian Suite
      • Ticketing system is Jira
      • Central Repositories is Confluence/Atlassian Suite
  • Looking for someone like a Scrum
    • Needs to build and has been building an application security page on Confluence/how to articles
      • Internal customers-- developers of DTC-- need to pull process'/information
    • She's done as much as she can within Jira KANBAN and Confluence
      • Needs someone who can help get this confluence page/jira build a better process around these tickets-- design/build this
        • Maintaining this is not the issue
      • Just needs this little extra bit of help to move over the other initiatives that are dependent on this
        • Baseline is already stood up
          • Vany has already set this up for AppSec
            • Would like someone who can come in and integrate
  • Experience working in an Agile environment as well
    • Also understanding the admin portion and how development works
  • Taking a ticket
    • Let's do tickets this way
    • Let's add these fields
    • "Based on what you're saying I think you should do it this way "
  • Industry experience: retail, ecommerce, or a product-oriented company
    • An OEM environment
    • #1- retail/ecommerce background
  • Nice to have:
    • Jira is her immediate need
    • CA Service desk and Freshservice
      • MS suite
      • Would love to be able to help integrate the DTC stuff Vany has into their other side of the house
    • The ticketing system for IT-- integrated into CA Service Desk or Fresh Service
    • Will have an SharePoint in IT
      • Vole Management
    • Would love some Security exposure as well


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