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Senior Unified Communications Engineer

1 month ago

Great Falls, United States Benefis Health System Full time
Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you

Responsible for the administration and support for voice, video, and data communication systems and services including telephony, collaboration systems, video conferencing, desktop and softphones, mobile devices, and voicemail systems. Demonstrates technical leadership with advanced expertise in more than one element of telephony infrastructure, management, and administration. Applies knowledge of complex, enterprise-class technologies to provide technical coaching and mentoring to other staff and assist with the resolution of technical issues. Designs, configures, and implements unified communications systems and applications. Responsible for the performance and availability of services. Maintains up-to-date documentation of the system design, and the operations and procedures manuals. Provides in-person training to end users on the uses of the telephony infrastructure. Participates in strategic technology planning.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.

Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures.

Education/License/Experience Requirements:
  • Experience in implementing/deploying and supporting Cisco Unified Communications and Collaboration (UC&C) solutions in a production environment required
  • Core Cisco UC&C applications to include Cisco Unified Communications Manager (CUCM),
  • Unity Connection (CUC), and Instant Messaging & Presence (IM&P) required
  • Cisco Collaboration Edge and Video applications to include Video Communications Server (VCS) and/or Expressway required
  • Cisco IP phones and Jabber soft clients (Windows, Mac, and mobile OS) required
  • Cisco network infrastructure components to include Integrated Services Routers (ISR) voice gateways, analog gateways, and Cisco Unified Border Element (CUBE) required
  • Virtualization and compute solutions to include VMware and Cisco Unified Computing Server (UCS) technologies required
  • Additional Cisco UC applications to include Contact Center (UCCX/UCCE) preferred
  • Cisco Emergency Responder (CER) preferred
  • Competitive solutions such as Microsoft Teams, etc. preferred