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Customer Service Analyst

4 months ago

Milwaukee, United States Ageatia Global Solutions Full time
Qualifications:
Primary responsibilities of customer facing professional: 1. Manages forecast, inventory, order, shipment information, and demand analysis services for a defined set of breweries, distributors, distribution centers, import partners, contract partners, field sales and marketing personnel, for $9B, 65 million barrels Client business. Executes company shipment plan objectives while balancing the goals/costs of Client and distributors. Ensures sufficient product supply by directing Distribution Centers that supply product to their customer base, ensuring sufficient product supply. ligns directly with specific sales regions and breweries for Client products. Central point of contact for all product supply, operational and service related issues for distributors within the assigned geography/scope of responsibility to include both strategic (distributor inventory analysis, collaboration, peak and year-end DOI adherence, distributor forecast performance) and tactical (order change requests, approval of exception orders, buy/sell transitions, order and reporting deadline adherence, status of direct and DC deliveries/shipments) responsibilities. 2. Drives value creation for stakeholder groups on initiatives/issues touching the distributor where feedback and/or the distributor point of view needs to be represented. Approach issues with a sense of urgency and solution orientation. 3. Drives to continuously meet or exceed service, financial and product supply goals by partnering with the DC/Inventory team and other internal stakeholder groups. nalyzes truck/rail configuration results and root cause on finished goods loss for continuous improvement of processes. Responsible for other non-distributor facing daily/weekly responsibilities, including the manual confirmation of unfulfilled demand and finished goods loss mitigation. nalyzes projects/efforts to improve performance in service areas such as distributor out of stocks, loaded compliance, keg out of stocks, DC out of stocks, order fill and on time arrivals. 4. Communicates relevant issues/updates to the Field Sales organizations regarding distributor related issues that fall within the assigned geography/scope of responsibility. 5. Participate in other initiatives or issues touching the distributor including, but not limited to, flawless new product execution, adherence distributor level volume commitments on new products, new distributor order management training, administration and analyses of distributor surveys, buy/sell transitions, the implementation of START related initiatives such as geographic expansions, and execution on the solution to idle capacity and demand greater than supply situations. -5 Years work experience in Supply Chain, Manufacturing, Production Planning, Forecasting, Sales & Consumer Goods industries, or a Bachelors Degree or MBA in Supply Chain Management, Manufacturing, Industrial Engineering or Business. Must possess customer management skills preferably in consumer goods including order fill, replenishment, and transportation service and freshness or rotation management. Working knowledge and understanding of interdependencies of production and capacity planning, scheduling processes, distribution methods, inventory management, network optimization, material flow, planning, forecasting, transportation, distributor operations, sales, marketing and budgets. Service skills to champion, advocate and strong "voice of customer; seasoned experience in developing collaborative relationships with both internal and external customers. Excellent PC (Excel, PowerPoint, Word, MS-Outlook) and analytical skills, experience in Business Objects and SAP are highly desirable. Expert knowledge of distributor order management systems and processes, both internal to Client processes as well as distributor order management process. bility to understand the needs of the customer and develop and execute supply strategies that meet both the customer and Client objectives. bility to quickly assess situation, identify root causes of issues, generate multiple solutions, make sound decisions, and effectively communicate at multiple organization and functional levels at both Client and at its distributors. bility to quickly build and develop effective working relationships across the organization. bility to communicate highly complex issues in simple business terms to a wide variety of stakeholders across the enterprise.

Responsibilities:
Manages distributor relationships to insure that their product needs are satisfied. Capitalize on all wholesale/retail sales opportunities, through proactive inventory management and analysis, while balancing distributors' and Client goals/costs. Company revenue and profit plan goal Regular management interface with approximately 40 - 50 Client distributors Makes timely decisions to resolve distributor, field sales, and brewery requests/problems with a sense of urgency, leveraging superior customer working relationships with all internal and external contacts. 65 MM barrels. 5 Sales Regions 845 U.S. Distributors / 218 export distributors 2100 SKUs 8 major breweries 5 craft / small breweries 3 distribution centers Domestic, Import, Export, Contract Creates and manages the execution of the company's shipment plan to meet financial objectives while balancing distributor goals/costs with brewery goals/costs. Works cross functionally to execute new product demand and supply plans. $173MM weekly revenue through product supply execution Maintains the integrity of forecasting, ordering and reporting systems that are used by Client, import and contract distributors, providing users training and guidance as needed.