Sr. End User Services Specialist Broomfield, CO

2 weeks ago


Broomfield, United States Phantom Staffing Full time

About the job Sr. End User Services Specialist Broomfield, CO

Requirements:

  • A+ certified or similar (preferred)
  • 7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accounts
  • Hands-on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requests
  • Experience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook)/Office Suite, Active Directory, SCCM, Microsoft Edge/IE, Single Sign On, MFA, troubleshooting group policy
  • Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients
  • Experience with iOS 12+ and Android including setup, provisioning, account changes
  • Team player and open to learning & mastering new IT concepts
  • Associates Degree in a technology related field or equivalent experience.
  • Is very comfortable with desktop hardware concepts and skills including RAM module speed, generation, form factor, installation, replacement; storage device types, form factors, speeds, interfaces, installation, replacement; processor generations, speeds, and families; display interfaces.
  • Have a solid grasp of software concepts and skills including basic TCP/IP addressing & networking concepts, network printer connectivity & driver architectures, and supporting users via screen sharing platforms
  • Have a strong troubleshooting mindset; ability to understand symptoms as reported by clients, translate into potential causes, identify root cause, and logically approach potential fixes and/or workarounds.
  • Excellent written and verbal communications skills and problem-solving skills
  • Possess a security minded focus, including strong password management in an enterprise level environment
  • Some travel required


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